Tilt (formerly Empower)

Art Director

• Own Tilt’s narrative and visual identity across campaigns and channels.
• Translate cultural insights into brand stories that drive results and build equity.
• Develop creative frameworks that unify copy, design, video, and social.
• Mentor a multidisciplinary team, elevating the work from execution to ideation.
• Partner with leaders to balance bold creative leaps with operational excellence.
• Champion Tilt’s why, ensuring empowerment shines through every expression.

Creative Director

Engineering Manager

• Join the Tilt team, where we see a side of people that traditional lenders miss.
• Lead a dynamic team of engineers focused on driving product adoption and optimizing customer acquisition strategy through data-driven engineering initiatives.
• Collaborate closely with product management, data science, credit, and marketing to develop high-impact features, experiments, and optimizations that contribute to company growth goals.
• Foster a culture of high performance, accountability, and continuous learning within the engineering team.
• Guide the team in solving complex technical challenges, balancing technical quality with rapid learning. Drive a technical roadmap that helps unlock greater impact.

Senior Engineering Manager, Cards Growth

Product Manager

• You’ll expand the depth and breadth for how Tilt provides value to its customers. You’ll establish the roadmap and strategy surrounding non-lending products at Tilt, outlining what we should (and shouldn’t) build, defining our target customer, and growing usage therein.
• You’ll own the core app experience and build frameworks and structures that enable Product, Credit, and Data Science peers to achieve their user and business goals.
• You lead the user definition for our US business: needs, personas, segments are identified through user research you’re leading. You champion user expression across other teams.
• You’ll put in place a culture of measurement, iteration, and continuous improvement in your product area — establishing dashboards, feedback loops, and ongoing optimization.
• You’ll build a culture around high-impact, reliable delivery for you and your team.

Lead Product Manager, Core

• You’ll establish the roadmap and strategy surrounding line of credit products at Tilt: what we should (and shouldn’t) build, define our target customer, and establish an opinionated graduation POV.
• You’ll successfully launch and scale a new line of credit product within your first 6 months.
• You’ll earn broad cross-functional partner trust by working deeply with Design, Engineering, Credit, Legal, Compliance, and Customer Success weekly.
• You’ll put in place a culture of measurement, iteration, and continuous improvement in your product area — establishing dashboards, feedback loops, and ongoing optimization.
• You’ll build a culture around high-impact, reliable delivery for you and your team.

Lead Product Manager, Line of Credit

People Operations

• Support People Team Policy (25%): Develop and maintain company-wide HR policies, handbooks, and training initiatives. Provide guidance to managers and employees on policy interpretation and application, ensuring fair and consistent practices.
• Manage Global Mobility Program (25%): Oversee global immigration processes including U.S. work visas and permanent residence sponsorship. Coordinate immigration case management, partnering with outside counsel to meet Department of Labor and USCIS requirements. Provide guidance on immigration policies for international assignments and monitor regulatory changes across global entities.
• Reporting & Metrics (20%): Maintain HRIS, prepare reports, and analyze key HR metrics that inform decision-making around employee engagement, retention, and performance.
• Ensure Employment Law & Regulatory Compliance (15%): Monitor and interpret federal, state, and international labor laws to maintain compliance with wage and hour rules, anti-discrimination laws, leave entitlements, and employee protections. Collaborate with Legal to draft and implement compliant employment agreements and conduct audits of HR practices and records to uphold regulatory standards.
• Oversee Benefits & Leave Compliance (15%): Manage compliance with benefits regulations and statutory leave programs such as FMLA and state Paid Family Leave. Collaborate with vendors and payroll to ensure all processes meet legal and policy requirements.

People Operations Specialist

Analyst

• Lead the development and optimization of end-to-end credit policies for new lending products in Mexico.
• Build, maintain, and calibrate underwriting and account-management strategies of a nascent and rapidly growing loan portfolio.
• Design, execute, and measure experiments across the borrower lifecycle.
• Manage and iterate on the loan valuations model. Incorporate the model into the credit strategy and key decisions.
• Establish automated monitoring and alerting for core KPIs.
• Partner with Product/Engineering to define and deliver analytics and reporting requirements.
• Define and refine fraud and dispute controls.
• Support the Head of Credit in the multi-phase roadmap, aligning experiments, models, and controls to business objectives and Credit OKRs.
• Share knowledge and best practices, and raise analytical and execution standards across the team.

Senior Credit Analyst

• Monitor and manage daily cash positions, ensuring adequate liquidity across lending and operational accounts, and optimize fund transfers and working capital allocation
• Assist with the setup, maintenance, and improvement of wire distribution instructions and related processes
• Drive process improvements across treasury operations, including automation of cash management, reporting, and reconciliation workflows
• Build and maintain treasury dashboards, financial models, and internal reports to support cash flow analysis, funding optimization, and performance tracking
• Assist in developing and executing the company’s FX hedging strategy to manage foreign currency exposure related to funding or operations
• Prepare and deliver monthly borrowing base certificates and compliance reporting, including monitoring financial and operational covenants
• Support lender relationship management by responding to inquiries, coordinating audits, and ensuring timely, accurate reporting

Treasury Analyst

Machine Learning Engineer

• Lead and help grow our ML Platform team
• Design and implement scalable MLOps infrastructure for the ML lifecycle
• Build and maintain feature stores to ensure consistent feature management
• Automate ML workflows with CI/CD pipelines for models
• Implement resource management and orchestration using Kubernetes, Airflow, or similar
• Monitor and debug production ML systems with monitoring and alerting systems
• Collaborate with data scientists and server engineers to understand infrastructure needs
• Operationalize production ML models ensuring scalability, reliability, and monitoring

Lead Machine Learning Engineer, MLOps

Product Designer

• Lead design for core product areas, owning the experience from vision through iteration
• Drive prototyping as a Practice across Product Design
• Turn customer insights into elegant, intuitive solutions balancing user needs with business goals
• Set the standard for design excellence in process, craft, and storytelling
• Partner closely with Product, Engineering, and Ops to solve complex problems at scale
• Mentor and inspire designers and shape design culture
• Rapidly prototype, test, and refine ideas balancing speed with thoughtful execution
• Ensure design system and patterns scale with evolving product ecosystem

Principal/Lead Product Designer

Customer Support

• Work on the frontline of the business: support calls, chat, and emails from our users
• Resolve a customer's issue with active listening and knowledge of our products and services
• Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
• Advocate for customers from within the organization and drive changes that can improve their experience
• Create a seamless support experience for our customer base
• Engage proactively with the team to help with improving both the product and the customer experience
• Travel for company offsites at least 2 times a year

Customer Support Associate

• Ensure AI Agent resolves customer questions quickly and accurately
• Review conversations and performance data to spot patterns and identify fixes
• Work with Product, Engineering, and Support to roll out AI improvements
• Prioritize automation opportunities based on data and customer feedback
• Recommend changes to content, workflows, or integrations to improve experience
• Monitor AI performance and share updates with broader team
• Influence broader customer support practices based on learnings
• Report directly to Manager of Digital Transformation on Customer Operations team

AI Support Specialist

Business Intelligence Developer

• Build dbt models and SQL datasets that describe product usage, funnels, cohorts, and customer journeys
• Establish relationships with Product and Compliance stakeholders to understand use cases and pain points that can be addressed with analytics
• Create and maintain parameterized SQL templates and a reusable code library for Compliance; document usage and provide training
• Add tests and checks to keep data accurate; surface exceptions, edge cases, and anomalies
• Coordinate with Product, Compliance, and Engineering on instrumentation, access controls, and changes to existing reports
• Expand documentation and guides around data models and common queries
• Act as a hands-on resource for SQL and visualization across the organization

Senior Business Intelligence Analyst

• At Tilt (formerly Empower), build mobile-first, ML-powered credit products recognizing potential beyond traditional credit scores
• Own work-streams across credit policy, testing, and valuations for the Philippines lending business, Cashalo
• Partner with product, tech, finance, data science, and leadership teams to implement solutions and refine business plans
• Conduct exploratory data analysis, monitor portfolio performance, benchmark against industry standards, and influence credit models
• Travel to North America twice per year and the Philippines ~3 times per year for company onsites (expenses covered)

Credit Analyst

iOS Engineer

• Join Tilt team and work on Card Spend & Engagement (CSE) to drive post-booking usage and retention
• Own the post-booking customer journey from activation through ongoing spend engagement and retention
• Scale card spending functionality and optimize user experience across origination, spend management, rewards, and customer support
• Collaborate with product, backend, design; adopt AI tooling to enhance development speed
• Remote-first culture with travel for company offsites

Senior iOS Engineer 

Backend Engineer

• Join a high-caliber engineering organization at a critical inflection point in Empower's growth trajectory. • Work directly with product and technical leaders across Card Spend and Card Payments domains, helping drive the technical strategy that powers our AI-driven credit platform. • Be a force multiplier—execute independently on complex challenges while elevating the capabilities of the entire team. • Have significant autonomy to identify opportunities and drive solutions across our payments and spend domains, with the support of experienced engineers who understand our unique architecture and business model. • Tilt is a remote-first company; travel for company offsites is expected at a minimum 2 times a year. • Scale one of the fastest-growing credit card platforms while building systems that directly contribute to Empower's mission of financial empowerment. • Drive adoption and utilization of our card products through engineering excellence. • Our AI-driven credit underwriting model has already proven successful, achieving exceptional approval rates with significantly lower customer acquisition costs. • Focus on scaling our platform to handle substantial growth—evolving our existing systems to support an expanding customer base while maintaining our competitive advantage. • Project focus areas include: enhancing AI-driven payment scheduling systems, scaling our rewards platform, optimizing virtual card infrastructure, building automated loss mitigation features, and creating sophisticated customer segmentation tools.