Senior Customer Success Manager
Triple Whale
Product Manager, System Applications
Veriforce
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own product strategy, roadmap, and performance for back-office systems (Salesforce, Zuora, Microsoft Dynamics) and related internal platforms
- Incorporate AI/ML-powered features such as predictive analytics, workflow automation, and intelligent recommendations
- Prioritize system enhancements to streamline onboarding, sales, customer support, service delivery, and internal workflows
- Define, manage, and communicate roadmaps balancing quick wins with long-term platform evolution
- Partner with Engineering, Admin, and Operations to design and deliver AI/ML-driven capabilities
- Ensure system designs are scalable, configurable, and integrated with other product and service delivery systems
- Serve as the voice of internal platform users and gather insights from GTM, Customer Success, and operations
- Identify opportunities to automate repetitive tasks, improve reporting, and surface actionable insights
- Partner with analytics teams to ensure system-generated data supports operational and customer-facing intelligence
- Collaborate cross-functionally to ensure AI-enabled system changes are adopted, and support training and enablement
- Define and monitor KPIs for AI-powered efficiency gains, system adoption, and operational impact
- Provide executive-level updates on system performance, roadmap progress, and measurable AI-driven outcomes
- Lead key outcomes including Dynamics-to-Salesforce migration, deploying AI/ML enhancements, automation workflows, AI-powered reporting, and governance model establishment
Requirements
- 5+ years of product management experience, ideally in enterprise systems or back-office platform ownership (Salesforce experience strongly preferred)
- Experience with Zuora and Microsoft Dynamics helpful
- Proven success in delivering AI/ML-driven capabilities that improve efficiency, data quality, and business outcomes
- Strong understanding of workflow design, automation, and intelligent system integration in a B2B SaaS environment
- Experience with Salesforce administration or architecture (certification a plus)
- Skilled at translating business requirements into AI-powered technical solutions and managing complex stakeholder needs
- Excellent cross-functional collaboration and communication skills, including with executive stakeholders
- Experience in PE-backed, multi-product SaaS environments preferred
