Implementation Manager

Decagon

full-time

Posted on: 9/10/2025

Origin: • 🇺🇸 United States • New York

✨ AI Apply

Mid-LevelSenior

About the role

Build and scale the function that delivers world-class AI Agents for customers
Own the strategy and execution for implementing Decagon across complex environments
Partner with customer teams to understand workflows and design strategies aligned with their goals
Work cross-functionally with Sales, Product, and Engineering to scope requirements, configure solutions, and ensure reliable outcomes
Lead enterprise AI Agent implementations from kickoff through rollout, ensuring smooth execution and adoption
Coordinate stakeholders through complex rollouts, driving alignment and ensuring every launch delivers real impact
Establish best practices and frameworks to make future implementations faster and more repeatable
Present to executives and design repeatable processes that raise the bar for future implementations

3+ years in implementations, onboarding, project management, or customer-facing technical roles
Proven experience leading complex software or AI implementations with measurable outcomes
Technical fluency with SaaS platforms, integrations, and APIs
Excellent communication skills with the ability to connect with both executives and operators
Strong organizational and problem-solving skills; able to bring structure to ambiguity
Ability to thrive in a fast-paced, high-growth startup environment
(Even Better) Experience deploying AI, automation, or customer service platforms
(Even Better) Familiarity with enterprise SaaS environments like Zendesk or Salesforce