Decagon

Customer Success Manager

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
• Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
• Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
• Identify and support new projects and initiatives to best support our team and customers
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Agent Success Manager

Research Engineer

• Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
• Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
• Partner with platform and product engineers to integrate new models into production systems
• Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
• Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering

Staff Research Engineer, Voice – Speech

Account Executive

• Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
• Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
• Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
• Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
• Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
• Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
• Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
• Expect moderate travel.

Strategic Account Director, Healthcare

Recruitment

• Partner closely with Recruiters, Product Management leaders, and Product Design leaders to build world-class product and design teams
• Own and scale top-of-funnel sourcing for PM and Product Design roles across the company
• Develop creative, non-traditional sourcing strategies to engage hard-to-reach product and design talent
• Build and nurture long-term relationships with senior PMs, product leaders, and designers
• Continuously experiment with new tools, channels, and approaches to improve sourcing effectiveness
• Operate with a "one team" mindset to help the Talent team meet bold, company-wide hiring goals

Agent Success Manager

Staff Research Engineer, Voice – Speech

Strategic Account Director, Healthcare

Agent Success Manager

Senior Product & Design Sourcer