Decagon

Recruitment

• Design, implement, and scale recruiting processes, systems, and infrastructure to support rapid organizational growth
• Manage end-to-end recruiting operations, enabling smooth execution from sourcing and assessment through offer closing and onboarding handoffs
• Partner closely with recruiters and hiring teams to implement process improvements, strengthen hiring signal, and elevate candidate and recruiter experience
• Leverage data and analytics to identify bottlenecks, diagnose issues, and prioritize high-impact improvements across the hiring funnel
• Drive adoption of new processes and tools through strong change management, clear communication and enablement, and stakeholder alignment
• Champion documentation, operational rigor, and process consistency to ensure scalable, repeatable recruiting practices
• Partner closely with other functional teams to ensure recruiting operations are aligned with broader systems and business planning while hiring processes are compliant

Senior Recruiting Operations Specialist

Research Engineer

• Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
• Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
• Partner with platform and product engineers to integrate new models into production systems
• Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
• Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering

Staff Research Engineer, Voice

Staff Research Engineer

Account Executive

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company's roadmap
• Maintain expert-level knowledge of the company's products, services, and industry trends
• Expect moderate travel.

Senior Recruiting Operations Specialist

Staff Research Engineer, Voice

Staff Research Engineer

Strategic Account Executive, Healthcare