Decagon

Designer

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
• Build repeatable frameworks for assessing conversation and voice performance
• Enable our Customer team to apply strong design judgment independently
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Conversation Designer

Payroll

• Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation
• Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls
• Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis
• Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports
• Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations
• Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions

Accounting Operations and Payroll Manager

Customer Success Manager

• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
• Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
• Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
• Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
• Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
• Identify and support new projects and initiatives to best support our team and customers
• Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Conversation Designer

Accounting Operations and Payroll Manager

Agent Success Manager