Conversation Designer

Decagon

Design enterprise-grade AI conversation experiences at Decagon for various channels. Advise clients and streamline voice interaction quality across multiple platforms.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and optimizing AI conversation experiences across multiple channels, with a strong focus on voice and conversational AI. Proficient in building evaluation frameworks and collaborating cross-functionally to enhance product quality and user experience.

Highest-signal resume keywords

Voice Experience DesignConversational AIEvaluation FrameworksStrong Communication SkillsTTS Providers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice Experience DesignConversational AISpeech SynthesisAudio ProductionNLU Systems MigrationLLM UnderstandingEvaluation FrameworksQA ProcessesFrontier AI ToolsRAG Functionality

Soft Skills

Strong CommunicatorAdaptability in Fast-Moving Environments

Tools & Technologies

TTS ProvidersSpeech Synthesis Tools

Industry Keywords

AI Conversation DesignCustomer ExperienceCross-Functional CollaborationBest Practices Documentation

About the role

Key responsibilities & impact

Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
Build repeatable frameworks for assessing conversation and voice performance
Enable our Customer team to apply strong design judgment independently
Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Requirements

What you’ll need

5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
Hands-on experience with voice — conversational AI, speech synthesis, or audio production
Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements
Experience building evaluation frameworks, rubrics, or QA processes
Strong communicator across technical and business contexts
Comfortable working close to the product in a fast-moving environment
Even better if you have native or professional fluency in Spanish and/or familiarity with other languages
Experience with TTS providers or speech synthesis tools
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

Benefits

Comp & perks

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best