Agent Success Manager

Decagon

Agent Success Manager guiding customer deployments and ensuring adoption at Decagon. Collaborating with cross-functional teams to meet customer needs and enhance product value.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $200,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillspresentation skillsinterpersonal skillspersuasion skillsteamwork skills

Industry Keywords

B2B SaaScustomer successproject managementstakeholder managementGTM salesAI industryproduct roadmapdeployment journeybest practicescustomer partnerships

About the role

Key responsibilities & impact

Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

What you’ll need

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Benefits

Comp & perks

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office to keep you at your best