Operations Oversight Analyst
Gold Coast Health Plan
Community Access Specialist
Tiburcio Vásquez Health Center, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $25 - $26 per hour
Job Level
Junior
About the role
- Under the general supervision of the Call Center Manager, improve patients' access to care and health outcomes through introduction to TVHC and care coordination.
- Respond to all incoming patient texts, assist with appointment scheduling via text, forward clinical questions to appropriate staff, and coordinate text-based clinical outreach campaigns.
- Find appointments for patients on the waitlist and review cancelled appointments to strategically schedule patients to ensure access and continuity of care.
- Review upcoming and past appointments to ensure patients have the most appropriate Primary Care Provider assigned and adjust scheduled appointments as needed.
- Facilitate patient portal enrollment via text/email and review portal-scheduled appointments for appropriateness based on scheduling guidelines.
- Communicate by phone and text with new patients to ensure insurance eligibility, explain cancellation importance, and answer onboarding questions.
- Link patients to community services when needed.
- Participate in Performance Improvement/Continuous Quality Improvement activities as assigned.
Requirements
- Bilingual English/Spanish required.
- High School Diploma or GED required.
- At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred.
- Knowledge of current EHR practice management system is preferred.
- Knowledge of medical payer systems; Medi-Cal highly desirable.
- Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff.
- Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff; demonstrate a high degree of diplomacy and tact.
- Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations.
- Must be able to review and analyze data and determine appropriate action to enhance patient access.
- Beginner to intermediate proficiency in Microsoft applications: Word, Outlook and Excel.
- Must be comfortable and proficient in using online communication techniques (email and texting, etc.) in a professional manner.
- Provide excellent customer service to patients, community, and co-workers.
- Demonstrates flexibility in regard to job duties and assignments.
