Implementation Specialist

• Guide new and existing customers through onboarding, providing project management, consultation, system configuration, training, and support.
• Serve as a product expert to customer caseload and internal teams, providing consultation on best practice recommendations.
• Communicate regularly with customers to facilitate system setup via web meetings and email.
• Work alongside Customer Enablement and Customer Experience teams to serve customers.
• Participate in customer training initiatives; occasional travel to conferences, on-site training, or other events as needed.
• Maintain professionalism with clients and follow HIPAA and internal policies when communicating.

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