Customer Service Representative
Chisquares
Implementation Specialist
Radicle Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Guide new and existing customers through onboarding, providing project management, consultation, system configuration, training, and support.
- Serve as a product expert to customer caseload and internal teams, providing consultation on best practice recommendations.
- Communicate regularly with customers to facilitate system setup via web meetings and email.
- Work alongside Customer Enablement and Customer Experience teams to serve customers.
- Participate in customer training initiatives; occasional travel to conferences, on-site training, or other events as needed.
- Maintain professionalism with clients and follow HIPAA and internal policies when communicating.
Requirements
- 2+ years of experience in social services or relevant field preferred.
- Proven expertise in project management, implementation, or training.
- Strong understanding of EHR software, experience with AWARDS product preferred.
- Social services, and HIPAA experience preferred. Insurance billing knowledge is a plus.
- Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way.
