Radicle Health

Implementation Specialist

• Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation.
• Collaborate with customers to gather requirements and align on the solution design to meet their business objectives.
• Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations.
• Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly.
• Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise.
• Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.
• Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations.
• Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes.
• Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process.
• Regularly evaluate and refine the implementation process to improve efficiency and client outcomes, contributing towards best practice development and implementation across the team.
• Gather and analyze feedback from clients post-implementation to identify areas for improvement and contribute to ongoing product development.
• Assist in developing and updating implementation resources, such as checklists, documentation, and training materials to streamline future onboarding efforts.
• Serve as the primary project escalation point of contact, building trust and establishing rapport with customer stakeholders through proactive risk identification and mitigation and timely issue resolution.
• Conduct regular check-ins during the implementation phase to gather customer feedback and address any concerns or challenges and achieve a smooth transition to using Radicle Health's solutions effectively.

Senior Implementation Manager

Project Manager

• Lead end-to-end project delivery — from intake and scoping to execution and closeout.
• Define timelines, deliverables, and milestones for each project and ensure accountability across stakeholders.
• Coordinate work across Billing, Product, Engineering, and Customer Success to ensure customer requirements are met.
• Maintain clear project documentation and updates to keep all teams aligned on status, progress, and outcomes.
• Serve as the main point of contact for assigned customer projects during execution.
• Translate customer needs into clear requirements and communicate them to internal teams.
• Facilitate regular check-ins and ensure expectations are managed consistently, maintaining a clear feedback loop with the customer — including measuring satisfaction through a post-project survey upon completion.
• Build and maintain strong working relationships with customers and internal partners.
• Identify gaps or inefficiencies in how billing work is scoped, tracked, or delivered and propose practical solutions.
• Help standardize project workflows and templates for consistent execution across the Billing team.
• Support ongoing process documentation to improve visibility and alignment across Professional Services.
• Partner with peers to improve handoffs between Billing, Customer Success, and Support.
• Oversee customer billing projects requiring coordination across systems or data teams.
• Ensure accurate setup, configuration, and testing of billing processes during customer implementations or changes.
• Track billing-related metrics and ensure that project deliverables align with operational goals.
• Support communication and escalation on any billing system issues impacting customers.

Senior Project Manager

Account Executive

• Own the full sales cycle from outbound prospecting to close for mid-market accounts.
• Generate pipeline through targeted outreach and execution of ABM campaigns in collaboration with marketing.
• Engage multiple stakeholders across executive, clinical, and operational teams to build consensus and urgency.
• Follow Radicle’s SPICED sales process with rigor, ensuring high-quality discovery, qualification, and value alignment.
• Maintain exceptional CRM hygiene in Salesforce—updating stages, activities, and forecasts daily.
• Leverage Gong to review calls, identify deal risks, refine messaging, and coach yourself to higher performance.
• Deliver accurate 90-day forecasts with minimal variance.
• Stay current on regulatory drivers and trends in healthcare and human services to position Radicle’s solutions effectively.

Full-stack Engineer

• Write clear, maintainable code for web applications and APIs that support care managers and provider networks.
• Take responsibility for the full lifecycle of your code—from development and testing to deployment, monitoring, and maintenance.
• Work closely with your teammates, Product, and QA to refine requirements, plan sprints, and deliver high-quality, reliable features.
• Participate in code reviews, follow established standards, and help maintain a clean, well-structured, and test-covered codebase.
• Participate in on-call rotations and assist with deployments, troubleshooting, and production issue resolution.
• Suggest and implement small improvements to tools, processes, or testing that enhance the development experience.
• Seek mentorship and learning opportunities to deepen your technical expertise and contribute increasingly to team goals.

Software Engineer II

Product Analyst

• Own the quantitative data strategy for our product portfolio, ensuring accuracy and consistency across platforms (e.g., Pendo, Dovetail).
• Stay current on, and enforce tagging standards for all product features across multiple applications.
• Develop dashboards and reports that highlight feature usage, adoption trends, and customer behavior.
• Monitor adoption trends and provide actionable recommendations based on reliable data.
• Stay relentlessly curious about customer workflows and domain knowledge to inform adoption strategies
• Create compelling content (internal briefs, dashboards, video recordings, adoption playbooks etc.) that tells the story behind the numbers, tailored for non-technical audiences.
• Develop standardized reporting frameworks and insight templates for Product Managers and leadership.
• Define measurable goals for insight sharing, such as:
• Adoption Impact Reports delivered quarterly.
• Feature Usage Deep Dives for major launches.
• Executive Dashboards updated monthly.
• Identify opportunities to optimize training, enablement, and improve product adoption. Proactively partner with Customer Support and Implementation teams to propose/draft support documentation and content.
• Monitor adoption metrics and iterate on strategies to improve customer experience and retention
• Champion a data-informed, customer-centric mindset within cross-functional teams by making insights accessible and actionable.
• Inform roadmap decisions that improve our business outcomes by partnering with product and CX teams.
• Participate in efforts to reconcile usage data with customer feedback and qualitative inputs.

Product Analyst – Insights Manager

Customer Support

• Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs.
• Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary.
• Communicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions.
• Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues.
• Collaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes.
• Assist in improving self-service resources as needed, ensuring easy access to valuable information for customers.
• Work with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements.
• Provide backup assistance for Engineering team in manual testing.
• Act as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions.
• Regularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems.
• Participate in team meetings and feedback sessions to share learnings and improve overall team performance.
• Stay up to date with product changes and customer support best practices to continually improve customer interactions.
• Demonstrates willingness and ability to support colleagues on specific issues and knowledge sharing.

Customer Support Specialist

Manager

• Oversee all aspects of the revenue cycle process, including charge capture, claim submission, payment posting, denials management, collections, and reporting
• Collaborate with product, engineering, and customer success teams to ensure SaaS platform functionality aligns with best practices in healthcare revenue cycle management (RCM)
• Manage payer relationships and ensure compliance with federal, state, and payer-specific billing requirements (Medicare, Medicaid, Commercial)
• Implement and maintain policies and procedures that ensure accuracy, efficiency, and regulatory compliance in revenue cycle operations
• Analyze revenue cycle metrics to identify trends, risks, and opportunities for process improvement
• Partner with finance to reconcile revenue data, support audits, and improve forecasting accuracy
• Lead and develop a team of revenue cycle specialists, fostering accountability and continuous learning
• Act as a subject matter expert (SME) on healthcare billing and RCM for internal stakeholders and customers
• Drive automation and workflow optimization within the SaaS platform to improve the customer billing and claims experience

Senior Manager, Revenue Cycle Management

• Guide new and existing customers through onboarding, providing project management, consultation, system configuration, training, and support.
• Serve as a product expert to customer caseload and internal teams, providing consultation on best practice recommendations.
• Communicate regularly with customers to facilitate system setup via web meetings and email.
• Work alongside Customer Enablement and Customer Experience teams to serve customers.
• Participate in customer training initiatives; occasional travel to conferences, on-site training, or other events as needed.
• Maintain professionalism with clients and follow HIPAA and internal policies when communicating.

Product Designer

• Partner with Product Management, Researchers, and Engineering to ensure a deep understanding of customer needs
• Leverage qualitative and quantitative data to inform design decisions and prioritize design efforts
• Collect domain knowledge to inform solutions and advocate for user research
• Apply accessibility and inclusive design principles to ensure products are usable for diverse user groups
• Define and maintain high-quality interaction design, UX writing & content for consistent user experience
• Collaborate closely with Engineering to refine and implement low- and high-fidelity designs
• Establish scalable design patterns and maintain the design system
• Facilitate design critiques and workshops and stay informed on industry trends and regulatory demands
• Champion a design-first mindset, mentor others, and manage projects autonomously

Senior Product Designer

Customer Success Manager

• Serve as the primary point of contact for mid-market accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products.
• Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts.
• Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members.
• Educate mid-market customers on best practices and new features to maximize the value of Radicle products.
• Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations.
• Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other CRM tools.
• Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services.
• Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time, providing accurate forecasting throughout the renewal process.
• Achieve net revenue retention targets.
• Attend promotional events at industry related conferences.
• Work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.
• Manage complex mid-market or enterprise accounts and scale adoption and revenue within this segment.

• Own the full sales cycle from outbound prospecting to close for mid-market accounts.
• Generate pipeline through targeted outreach and execution of ABM campaigns in collaboration with marketing.
• Engage multiple stakeholders across executive, clinical, and operational teams to build consensus and urgency.
• Follow Radicle’s SPICED sales process with rigor, ensuring high-quality discovery, qualification, and value alignment.
• Maintain exceptional CRM hygiene in Salesforce—updating stages, activities, and forecasts daily.
• Leverage Gong to review calls, identify deal risks, refine messaging, and coach yourself to higher performance.
• Deliver accurate 90-day forecasts with minimal variance.
• Stay current on regulatory drivers and trends in healthcare and human services to position Radicle’s solutions effectively.
• What Success Looks Like in 12 Months:
• Closed $800K+ in new ARR.
• Personally sourced 60%+ of your pipeline.
• Consistently 3–4× pipeline coverage.