Radicle Health

Performance Marketing

• Build and launch email campaigns, workflows, and nurture programs in HubSpot
• Own daily execution inside HubSpot, including workflows, lists, campaign QA, and performance tracking
• Support always-on and trigger-based campaigns across ICP segments
• Actively monitor and act on Clay signals daily (intent, engagement, behavioral triggers)
• Route high-priority Tier 1 signals to Sales in real time
• Trigger and manage follow-up workflows in HubSpot based on signal activity
• Launch and optimize Tier 2 signal-based nurture campaigns
• Own performance across the lead → meeting → held funnel
• Identify drop-offs and implement improvements to increase booking and conversion rates
• Support initiatives to improve meeting conversion and pipeline efficiency
• Ensure leads, meetings, and campaigns are properly tracked across HubSpot and Salesforce
• Maintain clean data and consistent campaign attribution (source, campaign, lifecycle stage)
• Support marketing → sales handoff workflows and follow-up processes
• Build and manage pre- and post-event email workflows in HubSpot
• Ensure proper routing, follow-up, and attribution for event-driven leads
• Support campaign execution tied to webinars, field events, and executive programs

Demand Generation Specialist – ABX, Lifecycle

Customer Support

• Define and implement a company-wide support strategy and vision, with a focus on scalability, efficiency, and customer experience.
• Standardize and operationalize support workflows across teams (triage, escalation, incident management, and knowledge management).
• Establish strong, structured partnerships with Engineering and Product to improve issue resolution, root cause analysis, and feedback loops.
• Drive adoption of new tools, automation, and AI technologies to scale support operations and reduce manual effort.
• Build a metrics-driven support organization, defining and tracking KPIs (e.g., SLAs, resolution time, CSAT, ticket deflection).
• Develop and maintain internal and external knowledge systems to enable self-service and team efficiency.

Director, Customer Support

Implementation Specialist

• Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation.
• Collaborate with customers to gather requirements and align on the solution design to meet their business objectives.
• Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations.
• Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly.
• Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise.
• Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.
• Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations.
• Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes.
• Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process.

Implementation Consultant

Product Marketing

• Connect product innovation to customer impact by driving product positioning and go-to-market strategy.
• Develop messaging for Radicle’s products and collaborate with Product, Sales, Customer Success, and Marketing teams.
• Turn market insights into actionable campaigns that drive adoption and engagement.
• Monitor campaign performance and provide actionable insights; optimize strategies to improve retention and conversion metrics.

Product Marketing Manager

• Develop and manage customer advocacy and referral programs
• Source and coordinate customer stories, quotes, and proof points
• Support creation of ROI-backed case studies and customer evidence
• Maintain a consistent cadence of customer communications
• Partner with Product, Sales, and CX to activate customer proof throughout GTM

Demand Generation Specialist – ABX, Lifecycle

Director, Customer Support

Implementation Consultant

Product Marketing Manager

Product Marketing Specialist – Customer Advocacy