Technical Support Specialist

Radicle Health

Technical Support Specialist providing customer service and resolving inquiries for Radicle Health. Collaborating with cross-functional teams to ensure high customer satisfaction and effective communication.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving and effective communication. Proficient in basic to intermediate scripting languages and adept at collaborating with cross-functional teams to enhance customer experience and product quality.

Highest-signal resume keywords

Customer SupportScripting Language (SQL, JavaScript, Domino)Verbal and Written CommunicationProblem-SolvingCollaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scripting Language (SQL)Scripting Language (JavaScript)Scripting Language (Domino)Technical TroubleshootingData InvestigationKnowledge Base DocumentationManual Testing

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingAdaptabilityCustomer Focus

Industry Keywords

Customer InquiriesTechnical SupportProduct FunctionalitySelf-Service ResourcesCustomer FeedbackProcess Improvement

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs.
Resolve customer issues with product functionality, reporting, and integrations.
Write basic to intermediate scripting queries to investigate customer data problems.
Document solutions in the knowledge base.
Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary.
Communicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions.
Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues.
Collaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes.
Assist in improving self-service resources as needed, ensuring easy access to valuable information for customers.
Work with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements.
Provide backup assistance for Engineering team in manual testing.
Act as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions.
Regularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems.
Participate in team meetings and feedback sessions to share learnings and improve overall team performance.

Requirements

What you’ll need

0-2 years of relevant experience in customer support or junior technical role
Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.)
Exhibit excellent verbal and written communication skills to effectively convey technical information to stakeholders.
Display strong problem-solving abilities, approaching challenges with creativity and a solution-oriented mindset.
Be adaptable and open to change, effectively managing shifting priorities and evolving business needs.
Show a strong customer focus, ensuring solutions deliver significant value and an exceptional user experience.

Benefits

Comp & perks

Unlimited PTO policy
Competitive medical, dental, and vision healthcare coverage
401k matching
Paid holidays
Volunteer time off
Paid parental leave
Remote work stipend