Regional Sales Manager – Federal
ExtraHop
Firewalls
Clinical Intake Manager – Sales Manager
Thriving Center of Psychology
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead a high-performing team of 8+ Admissions/Intake Coordinators handling inbound and outbound calls, chats, web leads, and SMS inquiries.
- Own intake KPIs — including contact rate, schedule rate, time-to-first-response, time-to-admission, and client satisfaction.
- Drive conversion and sales performance by optimizing workflows, scripts, and client matching logic.
- Ensure timely follow-up and consistent communication with all prospective clients, families, and referral sources.
- Recruit, train, and coach team members; conduct performance reviews and QA evaluations.
- Coordinate team schedules to ensure coverage, efficiency, and service-level attainment.
- Develop SOPs and playbooks for intake operations, messaging, and sales processes.
- Monitor data and trends; publish weekly dashboards and performance reports for leadership.
- Partner cross-functionally with Clinical Operations, Marketing, and Billing/RCM to improve lead quality, eligibility capture, and client placement.
- Maintain compliance with HIPAA and Thriving Center’s privacy and documentation standards.
Requirements
- 3–5+ years of experience leading an Intake, Admissions, or Inside Sales team in healthcare or behavioral health.
- Proven track record of improving conversion and response-time KPIs.
- Experience in sales operations or high-volume client engagement environments.
- Strong data literacy and CRM reporting (Zoho or similar CRM preferred).
- Excellent communicator with a focus on empathy, accountability, and efficiency.
- Skilled in building SOPs, QA systems, and training programs.
- Familiarity with HIPAA and patient privacy standards.
- Proficiency with Google Workspace; BI or contact center tools a plus.
Benefits
- 401k Safe Harbor plan
- Dental Insurance
- Health Insurance
- Unlimited vacation policy
- Work-from-home
- Yearly employee engagement trips to NYC
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data literacyCRM reportingSOP developmentQA systemstraining programsconversion optimizationsales performanceclient matching logicKPI managementhigh-volume client engagement
Soft skills
communicationempathyaccountabilityefficiencyleadershipcoachingteam managementperformance evaluationproblem-solvingcross-functional collaboration
