Thriving Center of Psychology

Customer Success Manager

• Field inquiries from potential clients via phone, email, and online forms
• Match clients with therapists that best suit their psychological needs and logistical preferences.
• Schedule appointments based on providers' availability and abilities
• Manage lead nurturing processes to convert inquiries into active clients.
• Maintain high levels of client satisfaction and service excellence throughout the intake process.
• Collaborate with therapists and support staff to ensure seamless client transitions.
• Keep accurate records of client interactions and statuses in our CRM system.
• Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff.
• Stay informed about the latest developments in mental health to enhance client interactions.

Client Engagement Specialist – Admission Specialist

Therapist

• Maintain a caseload while supporting a pod of clinicians.
• Clinical Documentation Quality Oversight
• Clinical Care Quality Oversight
• Provider Schedule Oversight
• Provider Support, Retention & Culture Building
• Provider Onboarding Participation
• Communication & Responsiveness
• Leadership Collaboration
• Other duties as assigned to fit business needs

Lead Therapist, Doctorate Level

Lead Therapist, Masters Level

Financial Planning and Analysis

• Lead and manage the finance organization, including manager-level leaders across Controller, accounting/bookkeeping, and billing/revenue cycle
• Own annual budgeting, monthly reforecasting, and 12–24 month rolling forecasts
• Build driver-based financial models (revenue, staffing, utilization, margins, and growth scenarios)
• Support C-level with compensation planning and financial decision support
• Partner with revenue cycle and operations to improve collections, reduce denials, and AR delays
• Increase visibility into payer, provider, and service-line performance
• Strengthen cash planning and working-capital management
• Oversee timely month-end close and ensure consistent financial reporting quality
• Improve the accuracy and usability of P&L, balance sheet, and cash flow reporting
• Improve finance workflows, reporting infrastructure, and automation
• Build reliable cross-functional data pipelines between clinical, operations, billing, and finance

Client Engagement Specialist – Admission Specialist

Lead Therapist, Doctorate Level

Lead Therapist, Masters Level

Director of Finance