Thriving Center of Psychology

Sales

• Lead a high-performing team of 8+ Admissions/Intake Coordinators handling inbound and outbound calls, chats, web leads, and SMS inquiries.
• Own intake KPIs — including contact rate, schedule rate, time-to-first-response, time-to-admission, and client satisfaction.
• Drive conversion and sales performance by optimizing workflows, scripts, and client matching logic.
• Ensure timely follow-up and consistent communication with all prospective clients, families, and referral sources.
• Recruit, train, and coach team members; conduct performance reviews and QA evaluations.
• Coordinate team schedules to ensure coverage, efficiency, and service-level attainment.
• Develop SOPs and playbooks for intake operations, messaging, and sales processes.
• Monitor data and trends; publish weekly dashboards and performance reports for leadership.
• Partner cross-functionally with Clinical Operations, Marketing, and Billing/RCM to improve lead quality, eligibility capture, and client placement.
• Maintain compliance with HIPAA and Thriving Center’s privacy and documentation standards.

Clinical Intake Manager – Sales Manager