Thrive

Architect

• Technical ownership of Thrive Enterprise client projects related (but not limited to) the following: Microsoft 365 Platform, Thrive Security Service Offerings, Cloud Infrastructure Platforms (VMWare, Azure, AWS), Network Infrastructure, Windows Server Technology, Line-of-business Applications
• Ability to assess and implement technologies across diverse computing environments for Thrive enterprise clients
• Analyze an unfamiliar client environment to determine the most secure, efficient and successful path to complete documented project goals
• Work through the project process to reach a successful outcome by: Coordinating and prioritizing engineers from multiple distributed teams, Successfully translating customer business needs into technical realities, Performing hands-on engineering as necessary, Pivot technical approach to meet shifting priorities set by Thrive enterprise clients, Clearly and professionally communicate project plans, potential impacts and testing procedures to Thrive enterprise clients at both a technical and an executive level.
• Track and manage time effectively to accomplish multiple ongoing projects.

Principal Architect

Salesforce Developer

• Develop and implement custom Salesforce solutions, including Apex classes, triggers, Visualforce pages, and Lightning components
• Collaborate across RevOps, IT, Sales, and Marketing teams to translate business requirements into technical solutions
• Maintain and enhance Salesforce integrations with other GTM tools and data sources
• Ensure data integrity and compliance with governance standards
• Troubleshoot and resolve system issues, providing ongoing support and enhancements
• Stay current with Salesforce releases and best practices to recommend improvements

Customer Success Manager

• Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow
• Participate in client onboarding, portal training, general Thrive education, and early engagement to ensure smooth adoption and initial value realization
• Act as an operational advocate, support during escalations and maintaining strong client relationships through proactive communication
• Monitor performance metrics (CSAT and NPS), identify trends, manage client communication and provide actionable insights to leadership
• Partner with Service Delivery and the Retention team on client quality improvement plans, and effectively work with the internal departments to achieve agreed upon enhancements and deliverables

Principal Architect

Salesforce Developer

Client Success Manager