Strategic Project Manager

Thrive

Senior Project Manager leading complex customer implementations for Thrive Learning. Driving high-value LMS projects and mentoring other Project Managers in a fully remote environment.

Posted 6/4/2026full-timeRemote • 🇬🇧 United KingdomSeniorLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own end-to-end delivery of our most complex, high-value and high-risk implementation projects, from scoping through to go-live and beyond.
Operate with autonomy in ambiguous situations, setting direction and a clear path where one doesn't yet exist.
Develop detailed project plans, work breakdown structures and resource allocation strategies for projects of significant scale and complexity.
Gain deep expertise across Thrive's product suite, ensuring technical deliverables meet platform requirements and customer needs.
Partner with cross-functional teams to establish technical specifications, architecture and design frameworks.
Lead the technical delivery of LMS implementation projects, ensuring seamless configuration, data migration and third-party integrations (e.g. HR systems, CRM, content libraries).
Review customer technical requirements, detailed specifications and user stories to ensure clarity of scope and alignment to the needs documented in the statement of work.
Project manage API setup and testing, automation of user provisioning (e.g. SCIM), and SCORM/xAPI content compatibility testing.
Oversee UAT cycles and coordinate the resolution of technical defects and feature gaps.
Serve as the technical bridge between customers and Thrive's Product & Engineering teams to support solution design and feature rollouts within the implementation phase.
Collaborate with Product and Engineering during implementation to shape features and functionality where client needs impact the roadmap.
Ensure client feedback from implementation is captured and looped into product iteration discussions.
Mentor and coach other Project Managers, sharing expertise and lifting the capability of the wider team.
Act as an escalation point for colleagues facing delivery challenges, helping to unblock and resolve issues.
Provide clear leadership and direction, fostering a collaborative, motivated and high-performing project environment.
Develop and continuously improve the PMO's playbooks, templates, delivery standards and ways of working.
Turn lessons from individual projects into repeatable, scalable practice across the team.
Champion best practice in project management, driving consistency and quality across all implementations.
Build strong, trusted relationships with senior customer stakeholders, fostering long-term advocacy.
Anticipate customer needs and challenges, resolving issues promptly to ensure a smooth onboarding experience.
Spot expansion opportunities, protect project margin, and flag risks to renewals — seeing the whole account, not just the project.
Gather and act on customer feedback to continuously improve delivery and outcomes.
Consistently deliver high customer satisfaction by aligning results with client expectations and success metrics.
Build and nurture relationships with stakeholders up to executive and sponsor level, ensuring their needs and expectations are met.
Identify potential risks early and establish robust contingency plans to mitigate their impact.
Monitor, manage and resolve project risks and issues to avoid delays or disruptions.
Manage the full lifecycle of change requests, including assessment, authorisation, planning and implementation.
Deliver regular project updates, status reports and post-project evaluations to stakeholders, including at senior level.
Maintain clear, detailed project documentation, including plans, meeting notes and artefacts.

Requirements

What you’ll need

8+ years of proven success as a Project Manager, with significant experience leading complex, enterprise-scale LMS implementations or enterprise software delivery.
A track record of mentoring and developing other project managers and raising delivery standards across a team.
Demonstrated ability to deliver exceptional customer satisfaction and advocacy on high-value accounts.
An eye for protecting margin, mitigating risk to renewals, and spotting opportunities to grow accounts.
Strong technical understanding of LMS technologies, including integrations and APIs, SCORM/xAPI content standards, SSO protocols (e.g. SAML, OAuth), user provisioning and data integration techniques.
Able to write or review functional specs, interpret API documentation, and liaise between technical and non-technical stakeholders.
Experience working with Product and Engineering teams during software development and configuration phases.
Proven ability to plan, organise and manage resources for complex projects.
PMP, PRINCE2, or equivalent formal certification required.
Familiarity with tools such as Smartsheet, Jira, Miro and Notion.
Exceptional communication skills, with the ability to convey technical concepts to diverse audiences, from end users to executives.
An analytical mindset to anticipate and resolve project risks and challenges, often with incomplete information.
Thrives in a fast-paced, dynamic environment with tight deadlines and competing priorities.
Experience working across cross-functional teams and with third-party vendors.

Benefits

Comp & perks

Unlimited Holiday to support work-life balance
Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
Flexible Working Hours within core hours (10:00–16:00)
Birthday & Christmas Off, including festive shutdown between Christmas & New Year
Work From Anywhere—fully remote-friendly (4 weeks a year)
Health Cash Back Plan with Health Shield
Employee Assistance Program for confidential support
Financial support program via Maji Salary Sacrifice
Pension Scheme
Death in Service (4x annual salary)
Green Car Scheme through salary sacrifice
Cycle to Work Scheme—save up to 42% on a new bike
Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMS implementationAPI setupdata migrationSCORMxAPIuser provisioningSAMLOAuthproject managementresource allocation

Soft Skills

leadershipmentoringcommunicationanalytical mindsetproblem-solvingcollaborationcustomer advocacyrelationship buildingrisk managementadaptability

Certifications

PMPPRINCE2