Systems Administrator, Monday to Friday, 12 PM to 9 PM EST Shift

Thrive

Systems Administrator providing remote IT support and troubleshooting for diverse clients. Collaborating across teams to resolve escalated incidents and manage service requests effectively.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

Windows ServerActive DirectoryAzure ADExchangeM365IntuneSharePointPowerShellnetworkingendpoint security

Soft Skills

incident managementchange controldocumentationwritten communicationverbal communicationtime managementindependent workteam collaborationcustomer service

Tools & Technologies

EDRAVbackupdisaster recoverypatch managementVLANsDHCPDNSNATsite-to-site VPN

Industry Keywords

IT supportoperationsMSPmulti-tenanttroubleshootingclient standardsbest practices

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests.
Perform secondary response and advanced troubleshooting of escalated customer issues.
Analyze and document unfamiliar client server, workstation, and network environments.
Support and troubleshoot diverse computing environments across a wide range of business clients.
Troubleshoot and resolve high-level workstation, server, and network incidents independently.
Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution.
Set and manage client expectations throughout the troubleshooting process.
Develop, document, and help implement client standards based on Thrive best practices.

Requirements

What you’ll need

3–5 years in IT support/operations, including MSP or multi-tenant experience.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint.
Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
Experience with endpoint security (EDR/AV), backup/DR, patch management.
Proficient with PowerShell scripting and automation.
Strong incident management, change control, and documentation.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.
Excellent customer service skills.

Benefits

Comp & perks

Work hard, play hard environment
Opportunities for professional development and training
Remote work options