Customer Success Manager – MENA, APAC

Thrive

Customer Success Manager focusing on community engagement and customer satisfaction in GCC and APAC regions for Thrive Learning. Driving impactful learning experiences and collaboration among customers.

Posted 6/10/2026full-timeDubai • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and nurture our community of customers in the GCC region as well as APACi, ensuring their success and satisfaction with our products or services.
Build, grow and maintain a bustling community through proactive engagement, both on and off-line.
Facilitate collaborative discussions, Q&A sessions, product workshops and feedback forums.
Understand customers' critical business needs, goals, pain-points and success criteria.
Identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.
Monitor customer health metrics such as usage patterns, satisfaction scores, etc.
Work closely across multiple teams including sales, marketing & product development to ensure customer success.

Requirements

What you’ll need

Proven experience in L&D organisations, delivering learning interventions and driving impactful learning programmes.
Experienced with Thrive platforms (or other LMS’s) with strong technical and hands-on administration skills.
Ability to build strong relationships across all levels of the business, confidently engaging with senior leaders and team members alike.
Strong communication skills; ability to articulate complex ideas clearly.
Proficiency in using CRM software (e.g., Salesforce) for managing customer interactions.
Open to learning customer success principles coupled with analytical skills for interpreting data/metrics related to user engagement/activity within communities.
Empathetic listener; genuinely cares about helping customers succeed.
Innovative thinker who can devise creative solutions tailored specifically for the community's needs.
Results-driven mindset; constantly seeks ways to drive value for both customers and the organisation.
Team-player adept at collaborating across different departments internally while advocating externally on behalf of customers' best interests.
Someone that is not afraid to bring 100% of themselves and their personality to work.

Benefits

Comp & perks

Unlimited Holiday to support work-life balance
Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
Flexible Working Hours within core hours (10:00–16:00)
Birthday & Christmas Off, including festive shutdown between Christmas & New Year
Work From Anywhere—fully remote-friendly (4 weeks a year)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success principleslearning interventionsanalytical skillsdata interpretationcommunity engagementcustomer health metricsrelationship buildingproactive engagementtechnical administrationCRM software

Soft Skills

strong communicationempathetic listeninginnovative thinkingresults-driven mindsetteam collaborationrelationship managementcustomer advocacyengagement with senior leaderscreative problem solvingcustomer-centric approach