Event Management Analyst

Thrive

Event Management Analyst role at Thrive focusing on customer support and problem-solving. Collaborating with Event Management Engineer to ensure high-quality technical support and client satisfaction.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in rapid event triage and performance reporting, with a strong focus on client communication and technical support best practices. Capable of assessing event impact and adjusting priorities in a fast-paced environment.

Highest-signal resume keywords

Event TriagePerformance ReportingClient CommunicationTechnical Support Best PracticesMSP Product Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisEvent Impact AssessmentTechnical SupportTroubleshootingCall Center Experience

Soft Skills

Clear CommunicationPrioritizationAdaptability

Tools & Technologies

Monitoring PlatformsThrive Communication Methods

Certifications & Qualifications

Associate Degree in Information Technology

Industry Keywords

Managed ServicesClient SupportEvent Management

About the role

Key responsibilities & impact

Rapid response and initial triage of events generated from one of Thrive's monitoring platforms
Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
Assessment of event impact related to business criticality
Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
Continually follow best practices through the entire technical support process
Escalation to event management engineer post triage for continued troubleshooting and resolution
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
Available to work outside of standard hours when necessary or as part of on-call rotation if applicable

Requirements

What you’ll need

Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
1 - 2 years of call center or managed services experience preferred
Technical subject matter expert on MSP products as they relate to Thrive's service catalog

Benefits

Comp & perks

Work hard, play hard environment
Guidance, training and experience necessary to build a lucrative career