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Systems Administrator – Monday to Friday, 11 AM to 8 PM EST Shift
ThriveSystems Administrator providing remote support across diverse computing environments for IT operations. Handling escalated incidents and offering guidance with technical expertise in a fast-paced environment.
Tech Stack
Tools & technologiesAzureDNS
About the role
Key responsibilities & impact- Provide remote support across diverse computing environments
- Handle escalated incidents and complex service requests
- Maintain clear client communication throughout the resolution process
- Perform rapid root-cause analysis of incidents
- Troubleshoot and resolve high-level workstation, server, and network incidents independently
- Utilize software utilities for timely resolution of customer incidents
- Document all actions in Thrive’s tools
- Support and guide clients on applications, best practices, and infrastructure standards
Requirements
What you’ll need- 3–5 years in IT support/operations, including MSP or multi-tenant experience
- Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and SharePoint
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs)
- Experience with endpoint security (EDR/AV), backup/DR, patch management
- Proficient with PowerShell scripting and automation
- Strong incident management, change control, and documentation
- Excellent written and verbal communication, documentation, and time-management skills
- Ability to work independently and collaboratively in a team environment
- Availability to work after hours or participate in on-call rotations as required
Benefits
Comp & perks- Remote support across diverse, multi-tenant environments
- Training and guidance for career development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows ServerActive DirectoryAzure ADExchangeM365IntuneSharePointPowerShellnetworkingendpoint security
Soft Skills
communicationdocumentationtime managementindependent workteam collaborationincident managementchange control