Receptionist/Office Administrator
Konica Minolta Australia
Customer Service Representative I
Thorlabs
full-time
Posted on:
Location Type: Hybrid
Location: Newton • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Establish and maintain profitable professional relationships with customers
- Ensure customers receive world-class customer service and take complete responsibility for each customer contact
- Ensure End User Compliance, ITAR, and other regulatory processes are followed
- Set up customer accounts and assign correct accounts to web orders
- Process order and quote requests accurately (entry error rate no higher than 0.50%) and timely
- Present and discuss company products and services to current and prospective customers
- Respond to incoming telephone calls, emails, and chats
- Attend to customer questions, complaints, and concerns and facilitate satisfactory resolution
- Understand and appropriately use the company pricing system and policies
- Meet company standards for quantity and quality of work and adhere to company policies
Requirements
- Experience in a similar position preferred
- High School Diploma or equivalent
- Proficient computer skills including MS Office Programs
- Strong proficiency in sales and customer service
- Strong ability to work under time constraints, to multitask, and solve problems
- Strong attention to detail to ensure accuracy in communication and the information provided
- Strong communication and interpersonal skills
- Must be able to work on a self-initiated basis in a team environment and on Saturdays
Benefits
- Thorlabs offers a complete benefits package that includes medical, dental and vision insurance
- Company paid life insurance
- A generous PTO package
- A 401(k) plan
- Tuition reimbursement
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingquote requestscustomer account setupdata entry accuracy
Soft skills
customer serviceproblem solvingattention to detailcommunication skillsinterpersonal skillsmultitaskingtime management
Certifications
High School Diploma
