Leading a team in alignment with the Arc’teryx Vision, Purpose and Values
Leading and supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
Supporting and leading the training and coaching of a high performing team through the lens of the Arc’teryx Guest Journey and our commitment to best-in-class guest experience
Leading by example, coaching in the moment, and empowering the team to self-lead through all development plans and training opportunities
Identifying and developing a store leadership talent pipeline in partnership with your Store Manager
Overseeing the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination)
Committing to, and delivering on, bold objectives both in store and in the community
Building brand presence and guest loyalty by upholding the company mission and values
Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
Empowering your team to use their best judgement in all guest service matters
Supporting the Store Manager in all store operations and collaborating to execute store events that support the community mission, drive traffic, and increase community involvement
Partnering with the Store Manager to evaluate team needs quarterly to ensure staffing and team development are supporting the business now and for the future
Performing responsibilities of the Product Guide and Lead as needed
Requirements
You have 2-3 years of leadership and retail management experience
You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
You possess an entrepreneurial spirit and continuously evolve to achieve great results
You have a passion for service and delivering an exceptional experience for guests
Proven financial acumen to include budgeting and forecasting sales, gross margin, expense control and net profit
You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
You effectively balance autonomy and collaboration
You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
Your passion for leading is paralleled by your passion for getting outside and living it
Strong written and verbal communication
Excellent time management and problem-solving ability
Efficient with Micro-soft suite (Word, Excel, Outlook, Excel, etc)
Ability to lift up to 30 lbs
Availability to work mornings, evenings, weekends, Black Friday and the holiday season as defined by the Store Manager