Thinkahead Consultant Psychologist Pty Ltd

QA Automation Engineer

• Partner with internal teams to identify and prioritize automation opportunities
• Develop tools to automate the standup of Elastic Observability for customers and provide ongoing lifecycle management of the platform
• Develop internal automation tools and applications to reduce upgrade times
• Develop applications for new customer onboardings to improve accuracy and time to go-live
• Partner with other teams to integrate automation functions with ServiceNow
• Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner
• Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed
• Create and maintain technical documentation
• Serve as a subject matter expert and escalation point for automation technologies
• Communicate with customers and internal team with transparency
• Complete training and certification as assigned to further skills and knowledge

Automation Engineer

QA Engineer

• Monitor and evaluate customer calls and support tickets for quality, accuracy, and compliance with guidelines.
• Document feedback and provide actionable insights to improve agent performance.
• Develop and maintain QA scorecards, evaluation forms, and reporting mechanisms.
• Collaborate with leads/managers to identify training needs and performance gaps.
• Participate in calibration sessions to ensure consistency in quality evaluations.
• Analyze trends in quality scores and recommend process improvements.
• Ensure adherence to company policies, regulatory requirements, and customer service standards.
• Assist in the development and implementation of quality improvement initiatives.

Quality Assurance Analyst

Operations

• Build and maintain strong relationships with key clients, acting as a trusted advisor and delivering exceptional client service.
• Own and manage key workstreams within large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging ServiceNow + adjacent technologies to deliver optimal solutions within scope, budget, and timeline.
• Document current state business processes and operating models, and work with customers to optimize future state business processes and operating models using Lean Six Sigma and other techniques.
• Collaborate with cross-functional teams and subject matter experts like Field CTOs, Principal Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients.
• Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement.
• Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership.
• Lead organizational change management workstreams within large transformational programs
• Support business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development.
• Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth.
• Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients.

Senior Consultant, Intelligent Ops

Supply Chain

• Manage receiving, warehousing, and distribution operations
• Implement operational policies and procedures as they relate to the warehouse and assigned employees
• Manage the accurate pulling of orders and execution of inventory control
• Design and implement efficient flow for stocking bins and/or shelves with parts from receiving carts, receiving area, and return to stock material
• Package and perform Quality Control of systems and parts shipping out
• Prepare skids for freight shipment, including wrapping and strapping
• Execute accurate semi-annual inventories and weekly cycle counts
• Maintain required documentation and accurate records of warehouse activities
• Perform other assigned duties as required and assigned by manager

Warehouse Manager

Sales

• Hire, train, mentor, develop and motivate a high-performing team of BDRs
• Create and implement a repeatable training program for new hires and curriculum tailored for ongoing training and development
• Establish a clear pathway for progression to outside sales roles including Associate Client Directors and Mid-Market sales teams
• Collaborate with the marketing team on email campaigns, market trend analysis, call blitz initiatives, events, and data tagging within the BDR program
• Ensure alignment with the enterprise sales teams to support strategic growth initiatives and AHEAD’s ramping client directors
• Refine processes around day-to-day operations of the team – research approach, warm calls, call scripts, email templates, prospect qualification
• Oversee key performance indicators, including dials, customer contact verification, meeting qualification, and coaching the team to achieve metrics
• Provide moral support, constructive feedback, and productive one-on-one sessions to facilitate goal setting and performance improvement
• Partner with Sales Leadership to develop and maintain organization to create a scalable, repeatable framework that helps us exceed our business goals
• Coordinate and set up technical, vendor, and sales training sessions to enhance team capabilities

Sales Manager

Client Services Representative

• The AHEAD Client Services Partner works directly with assigned clients to help them define their objectives and cases for change in their digital transformation journeys, maximizing the value from their investments in technology solutions.
• Client Services Partners represent all AHEAD's service capabilities and have the primary responsibility to develop and execute on a strategic direction for each client, providing advanced solutions and driving sales in partnership with the sales organization.
• This role is key to identifying and driving strategic services sales opportunities together with the Client Director (CD); while the CD holds the overall accountability and the commercial ownership of the client, the Client Services Partner holds the content ownership of the opportunity pursuit and serves as an orchestrator of both the end-to-end value proposition as well as all teams and resources involved in the opportunity pursuit.
• You will succeed at AHEAD if you are fearless, resourceful, collaborative, and bring to the table an expertise in client relations, deep industry knowledge and a passion for strategic growth, in order to drive results while building strong, productive relationships with your clients, your partners, your company, and your team

Client Services Partner

Marketing

• Develop and execute integrated field and regional marketing strategies tailored to the West Region, driving brand awareness, pipeline growth, and customer engagement across target accounts and industries.
• Design and activate executive engagement programs, including CxO-level experiences and high-touch events that deepen relationships with strategic customers and prospects.
• Lead the planning, execution, and optimization of regional demand generation and pipeline acceleration initiatives, aligned with both corporate and field priorities.
• Partner closely with sales, product marketing, demand generation, and GTM teams to ensure cross-functional alignment on messaging, campaign strategy, and audience targeting.
• Build and sustain strong relationships with GTM and technology partners to support brand consistency and deliver impactful co-marketing and partner programs across the region.
• Drive and execute account-based marketing (ABM) strategies focused on high-value accounts, tailoring campaigns and events to accelerate sales cycles and increase engagement.
• Manage and analyze campaign performance, KPIs, and ROI, using data and analytics to continually optimize programs and report impact to sales and marketing leadership.
• Ensure clear and consistent communication with the regional sales team, educating on upcoming programs, assets, and global-to-local campaign activation opportunities.
• Collaborate with national and global teams to scale successful programs across markets and ensure regional participation in corporate campaigns.
• Lead the planning and flawless execution of high-touch regional events, customer roundtables, and partner activations—while also supporting key national initiatives led by the Experience Marketing team.
• Oversee and manage the West Region marketing budget, ensuring high-impact use of resources that deliver measurable business results.
• Serve as a brand ambassador at industry conferences, executive forums, and customer engagements, strengthening AHEAD’s presence and visibility in the West.

Field Marketing Manager

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
• At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
• We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
• We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
• As a Field Marketing Manager, you will lead the development and execution of integrated marketing plans that generate awareness and drive pipeline growth across AHEAD’s West Region. This highly collaborative role partners closely with marketing, sales, and external agencies to align strategy, ensure flawless execution, and report on performance and outcomes.
• Serving as the primary bridge between the West Region and the broader marketing organization, you will ensure tight coordination across teams, consistency in messaging and branding, and effective activation of campaigns, partner initiatives, and regional deliverables. You’ll also champion regional engagement in national campaigns—helping to localize content, refine audience targeting, and align messaging to meet regional business needs.
• The ideal candidate brings a strong track record in field marketing and a hands-on approach to execution. This position reports directly to the Sr. Director of Experience Marketing, with a dotted-line to the EVP of Sales for the West. It offers a unique opportunity to make a direct and measurable impact on regional business growth.

Consultant

• AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation and analytics, and software delivery.
• We help enterprises deliver on the promise of digital transformation.
• At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
• We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
• The Senior Technical Consultant is a skilled cybersecurity professional with strong expertise in at least one core XSIAM technology domain and a good working knowledge of others; they will be responsible for the technical execution of XSIAM deployments, handling complex configurations, and mentoring junior team members.
• As a Senior Consultant focused on Palo Alto Networks XSIAM, you'll be a key player in implementing next-generation security operations for our diverse client base, helping them to detect, respond, and automate more effectively.

Automation Engineer

Quality Assurance Analyst

Senior Consultant, Intelligent Ops

Warehouse Manager

Sales Manager

Client Services Partner

Field Marketing Manager

Field Marketing Manager

Senior Technical Consultant, Network Services