Operations

• Build and maintain strong relationships with key clients, acting as a trusted advisor and delivering exceptional client service.
• Own and manage key workstreams within large-scale consulting engagements, ensuring the successful delivery of high-quality outcomes leveraging ServiceNow + adjacent technologies to deliver optimal solutions within scope, budget, and timeline.
• Document current state business processes and operating models, and work with customers to optimize future state business processes and operating models using Lean Six Sigma and other techniques.
• Collaborate with cross-functional teams and subject matter experts like Field CTOs, Principal Consultants, Principal Technical Consultants, and others to develop innovative strategies and solutions for clients.
• Conduct in-depth analysis and evaluation of client operations, financials, and market trends to identify opportunities for growth and improvement.
• Develop and present high-impact recommendations, presentations, and reports to clients and senior leadership.
• Lead organizational change management workstreams within large transformational programs
• Support business development efforts, including identifying new opportunities, cultivating relationships, and participating in proposal development.
• Mentor and develop junior team members, providing guidance and support to enhance their skills and professional growth.
• Stay up to date with industry trends, emerging technologies, and regulatory changes to provide thought leadership and innovative solutions to clients.

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