Thermo Fisher Scientific

Customer Support

• Guide a collaborative team of IT professionals while advancing digital transformation across the organization
• Develop and implement comprehensive IT roadmaps that align with business objectives
• Oversee core business systems
• Ensure reliable operation of IT infrastructure
• Innovate and contribute significantly by collaborating with business leaders to identify and implement technology solutions that drive growth and efficiency
• Manage IT operations, maintain security compliance
• Cultivate a culture of excellence in technical support and service delivery

Senior Manager, IT – Customer Experience

Program Manager

• Client facing role responsible for managing the client relationship and on time delivery of program objectives.
• Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program.
• Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties.
• Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments.
• Negotiates and makes real-time decisions with the client.
• Drives compliance to company and project management standards across departments for a cohesive customer experience.
• Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
• Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.
• Facilitates routine client facing meetings and attends internal meetings.
• Coordinates client visits in tandem with Business Development and Lab Operations management.
• Supports/Leads program governance model.
• Oversees complex stability launch coordination.
• Responsible for the FTE project management, including setup, monitoring and completion.
• Responsible for client project prioritization.
• Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met.
• Evaluates and escalates risks across projects, monitoring and soliciting feedback.
• Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
• Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients.
• Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes.
• Responsible for client relationship. Responds to client inquiries, leads client communications.
• Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management. Acts as primary liaison between client management team and Laboratory Operations

Program Manager III – Cell & Gene Therapy

• Develop and execute strategies to attract new customers to engage with the Bioprocess Design Center.
• Partner with global commercial teams to support strategic customer opportunities and pre-sales technical discussions.
• Represent the Center at select industry events and conferences to generate interest and cultivate new business opportunities.
• Drive customer discovery to understand technical needs.
• Create project scopes and tailored proposals aligned with customer objectives.
• Lead negotiation of proposal terms and commercial agreements.
• Collaborate with customers and commercial partners to understand needs and competitive dynamics.
• Capture and communicate customer insights to internal teams.
• Work with scientific, engineering, and operational teams to ensure seamless customer experiences.
• Coordinate resources for visits, demonstrations, and workshops.
• Maintain strong working knowledge of the full BPG portfolio.
• Clearly articulate Thermo Fisher's integrated value proposition.
• Achieve annual engagement and revenue objectives.
• Manage opportunity tracking and forecasting.

Business Development Manager, Customer Experience Center

Human Resources

• Under supervision, responsible for all operations of designated chemical process to ensure safe chemical procedures, quality standards and compliance with regulatory requirements for working with and handling raw materials, production intermediates, and final products
• Operate automated and manual chemical process equipment and conduct associated activities such as sampling, chemical/material handling, cleaning, and maintenance in accordance with Standard Operating Procedures, current Good Manufacturing Procedures and Safety guidelines
• Maintain a clean and safe process area
• Perform manual and computer operations (PCR-2A and PLC) to manufacture chemical intermediates and finished products ensuring compliance with all applicable regulatory agencies, as well as company policies and procedures
• Monitor all operations of designated chemical process to ensure safe chemical procedures, quality standards and compliance with regulatory requirements
• Accurately record and analyze against standards all processing data collected from instruments, DCS, PLC’s, Pi, BDR, LIMS, etc. to ensure operating standards are met
• Make approved adjustments as appropriate to maintain process parameters within designated limits
• Make recommendations regarding improving process operations
• Obtain samples of process streams or products in accordance with company procedures; submit samples to IPC Lab or perform tests to resolve specific properties; Record/analyze results and take appropriate action
• Inspect finished product to assure adherence to specifications such as appearance, foreign substances and packaging or labeling requirements as required
• Receive and check raw materials and chemical intermediate deliveries and complete appropriate records in accordance with company procedures (MFP’s/EOP’s/LOP’s/SOP’s)

Process Technician I – 12hr Rotation

Manager

• Implement transformational change through our Practical Process Improvement (PPI) Business System.
• Work closely with business leadership to establish and develop continuous improvement practices.
• Support the implementation of lean methodologies and guide teams across functions.
• Lead strategy deployment and facilitate cross-functional improvement initiatives.
• Build organizational capability in PPI tools and methodologies.
• Help develop a culture of continuous improvement and problem-solving excellence.
• Optimize processes, reduce waste, and deliver measurable business impact across customer, financial, people, and quality metrics.

Manager, PPI Business System

Medical Director

• Provides clear medical leadership in the Study team
• working in close collaboration with the other members of this cross functional team
• Provide medical leadership to the study teams, including creating clinical trial protocols
• contribute to site selection
• review and approval of study protocols and amendments
• Clinical Study Reports (CSRs), Informed Consent Forms (ICFs), Case Report Forms (CRFs), protocol deviation decisions
• ensure medical validity of each individual primary endpoint as well study subject safety
• Ensure study compliance for all medical aspects by understanding and applying all relevant SOPs and GCP
• Collaborate with the cross functional study team members

Medical Director – Clinical Trial Physician, Rheumatology

Product Manager

• As a Product Manager on the Supplements Team at Thermo Fisher Scientific, you will contribute to innovation and growth for our market-leading Animal Origin (AO) Peptone product portfolio while enabling customers to make the world healthier, cleaner, and safer.
• You will manage end-to-end product lifecycle management, from strategy development through commercialization and optimization.
• Working in a collaborative, global matrix organization, you'll partner with R&D, operations, marketing, sales and other cross-functional teams to deliver exceptional products that solve customer challenges.
• You'll conduct voice-of-customer research, define product requirements, develop business cases, coordinate product launches, and implement continuous improvement initiatives.
• This role offers meaningful impact and visibility, with opportunities to shape product direction through data-driven insights and strategic thinking.

Global Product Manager

• Join our team at Thermo Fisher Scientific as a Customer Experience Specialist I, where you'll contribute to delivering exceptional customer service while supporting our mission to enable customers to make the world healthier, cleaner, and safer.
• You'll serve as a liaison between customers, sales teams, and operations, managing the end-to-end order fulfillment process with a focus on building strong relationships and ensuring customer satisfaction.
• As a customer advocate, you'll process and monitor orders, troubleshoot issues, and coordinate with cross-functional teams to deliver solutions.
• You'll analyze data, create reports, and participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality.
• This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment.

Customer Service Representative – Filtration and Separation

Recruitment

• Partner with the Senior Manager, Early Careers to align university recruiting strategies
• Lead end-to-end recruitment for Leadership Development Programs and Early Career roles
• Build and maintain strong relationships with university career centers, deans, professors, and student organizations
• Frequent travel (up to 50%) to universities and colleges nationwide to host recruiting events
• Engage with student organizations, professional societies, and diversity groups
• Cultivate year-round partnerships with University Alumni networks
• Partner with Early Careers Recruitment Marketing and Employer Brand teams to develop and deliver marketing content
• Collaborate with the Intern Programming Manager to co-facilitate Summer programming
• Deliver a “white-glove” candidate experience
• Leverage ATS/CRM tools to manage pipelines, track engagement, and report ROI on university partnerships

Senior Talent Specialist – University Relations, Recruiting

• Ensuring site adherence to global validation policies and procedures
• High level support for Capital Project validation within the network
• Provide support for regulatory/customer audits, documents and engagements as needed to foster successful business outcomes
• Support sites as needed with pre-inspection readiness within CQV space
• Commissioning, Qualification and Validation SME

Senior Staff Program Manager, Commissioning and Qualification – Steriles

Director

• Serve as global relationship owner for assigned key accounts, leading account strategy and execution across regions
• Achieve or exceed sales, margin, and profitability targets by driving growth opportunities and portfolio expansion
• Lead RFPs, contract renewals, pricing strategies, and customer presentations, including engagement with senior leadership
• Build and maintain senior-level relationships with customers, internal stakeholders, and partners
• Coordinate cross-functionally to support forecasting, planning, and account-specific initiatives
• Drive customer satisfaction, market share growth, and continuous improvement across accounts

European Industry Director – BioPharma

Clinical Research

• Performs and coordinates all aspects of clinical monitoring and site management.
• Conducts remote or on-site visits to assess protocol and regulatory compliance and manages required documentation.
• Acts as a site processes specialist, ensuring that the trial is conducted in accordance with the approved protocol, ICH-GCP guidelines, applicable regulations and SOPs to protect subjects' rights, safety and data integrity.
• Ensures audit readiness.
• Develops collaborative relationships with investigative sites.
• Monitors investigator sites using a risk-based monitoring approach; applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site process failures and implement corrective/preventive actions to bring the site into compliance and reduce risks.
• Ensures data accuracy through SDR, SDV and CRF review as applicable during on-site and remote monitoring activities.
• Documents observations in reports and correspondence in a timely manner using approved business writing standards.
• Raises observed deficiencies and issues to clinical management promptly and follows all issues through to resolution.
• Performs monitoring tasks in accordance with the approved monitoring plan.
• Participates in the investigator payment process.
• Investigates and follows up on findings as applicable.
• Ensures trial close-out and retrieval of trial materials.
• Conducts on-site file reviews per project specifications.

Part-Time CRA II – Clinical Monitor, 0.8 FTE

Medical writer

• Provide high-quality medical and scientific writing from planning and coordination through delivery of final drafts to internal and external clients
• Serve as primary author who writes and provides input on routine documents such as clinical study reports and study protocols, and summarizes data from clinical studies
• May assist with more complex clinical and scientific and program level documents, including IBs, INDs, and MAAs
• Ensure compliance with quality processes and requirements for assigned documents
• May assist in determining best practices, methods and techniques for achieving optimal results
• May assist in program management activities; Duties could include assisting with developing timelines, budgets, and forecasts for assigned deliverables
• Represent the department at project launch meetings, review meetings, and project team meetings

FSP Medical Writer – Regulatory

Full-stack Engineer

• Design, develop, test, and maintain applications using C# and .NET (.NET Core / .NET 6+)
• Build and consume RESTful APIs and web services
• Collaborate with product managers, designers, and other developers to deliver solutions
• Write clean, efficient, and well-documented code following best practices
• Perform unit testing, debugging, and performance tuning
• Participate in code reviews and contribute to technical discussions
• Work with databases using SQL Server (or other relational databases)
• Maintain existing applications and implement enhancements

Software Developer, Instrumentation

• Develop insight into clinical research
• Conduct meaningful work within the team
• Provide administrative and technical support to project teams
• Engage closely with teammates