Thermo Fisher Scientific

Senior Manager, IT – Customer Experience

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Hybrid

Location: Norcross • North Carolina • Pennsylvania • United States

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Job Level

Senior

Tech Stack

ERP

About the role

  • Guide a collaborative team of IT professionals while advancing digital transformation across the organization
  • Develop and implement comprehensive IT roadmaps that align with business objectives
  • Oversee core business systems
  • Ensure reliable operation of IT infrastructure
  • Innovate and contribute significantly by collaborating with business leaders to identify and implement technology solutions that drive growth and efficiency
  • Manage IT operations, maintain security compliance
  • Cultivate a culture of excellence in technical support and service delivery

Requirements

  • Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in IT and/or customer experience roles
  • Preferred Fields of Study: Computer Science, Information Technology, or related field
  • Salesforce Professional certifications and/or AI experience are preferred
  • Strong knowledge of business applications (ERP, CRM, e-commerce platforms) with implementation and integration experience, particularly in Salesforce
  • Leadership ability to develop, mentor, and manage high-performing IT teams
  • Strategic mindset with excellent problem-solving and critical thinking skills
  • Strong project management capabilities and budget management experience
  • Outstanding communication and interpersonal skills with ability to influence across all organizational levels
  • Experience building consensus and partnerships across stakeholder groups
  • Track record of implementing customer experience related digital transformation initiatives
  • Knowledge of IT security best practices and compliance requirements
  • Ability to prioritize resources and deliver results in a distributed environment
  • Travel required (up to 25%)
  • Experience leading distributed teams preferred
  • Commitment to innovation and continuous improvement
Benefits
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructure managementdigital transformationbusiness applicationsERPCRMe-commerce platformsSalesforceproject managementbudget managementIT security compliance
Soft Skills
leadershipproblem-solvingcritical thinkingcommunicationinterpersonal skillsinfluenceconsensus buildingpartnership developmentresource prioritizationcommitment to innovation
Certifications
Salesforce Professional certifications