Thermo Fisher Scientific

Program Manager III – Cell & Gene Therapy

Thermo Fisher Scientific

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Client facing role responsible for managing the client relationship and on time delivery of program objectives.
  • Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program.
  • Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties.
  • Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments.
  • Negotiates and makes real-time decisions with the client.
  • Drives compliance to company and project management standards across departments for a cohesive customer experience.
  • Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement.
  • Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs.
  • Facilitates routine client facing meetings and attends internal meetings.
  • Coordinates client visits in tandem with Business Development and Lab Operations management.
  • Supports/Leads program governance model.
  • Oversees complex stability launch coordination.
  • Responsible for the FTE project management, including setup, monitoring and completion.
  • Responsible for client project prioritization.
  • Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met.
  • Evaluates and escalates risks across projects, monitoring and soliciting feedback.
  • Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend.
  • Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients.
  • Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes.
  • Responsible for client relationship. Responds to client inquiries, leads client communications.
  • Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management. Acts as primary liaison between client management team and Laboratory Operations

Requirements

  • Bachelor's degree or equivalent and relevant formal academic / vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience.
  • Strong science and/or business acumen
  • Demonstrated experience in FTE project management, including financial responsibilities such as forecasting FTE strongly preferred
  • Thorough knowledge of GMP regulations preferred
  • Strong verbal, written and presentation skills
  • Superior time management, planning, and organizational skills
  • Proven analytical skills
  • Demonstrated compliance with procedures and policies
  • Ability to perform multiple tasks effectively in a stressful environment
  • Extensive knowledge and experience in Project Management
  • Strong client relationship management skills
  • Ability to work effectively with multi-level teams
  • Ability to work in a fast-paced undefined environment
  • Strong negotiation skills
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FTE project managementfinancial forecastingGMP regulationsproject status trackingrisk evaluationprocess improvementproject deliverables managementcontract managementprogram governanceclient project prioritization
Soft Skills
client relationship managementverbal communicationwritten communicationpresentation skillstime managementplanning skillsorganizational skillsanalytical skillsnegotiation skillsability to work under stress
Certifications
Bachelor's degreerelevant formal academic qualification