Join our team at Thermo Fisher Scientific as a Customer Experience Specialist I, where you'll contribute to delivering exceptional customer service while supporting our mission to enable customers to make the world healthier, cleaner, and safer.
You'll serve as a liaison between customers, sales teams, and operations, managing the end-to-end order fulfillment process with a focus on building strong relationships and ensuring customer satisfaction.
As a customer advocate, you'll process and monitor orders, troubleshoot issues, and coordinate with cross-functional teams to deliver solutions.
You'll analyze data, create reports, and participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality.
This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment.

Requirements

Bachelor's Degree required
Preferred Fields of Study: Business, Life Sciences, Chemistry, or related field
Additional certifications in customer service or project management are beneficial
2 years prior customer service experience
Proficiency in enterprise systems including SAP, Oracle, Salesforce, and Microsoft Office Suite
Strong analytical and problem-solving skills with attention to detail
Excellent written and verbal communication abilities
Experience in order processing and customer service operations
Ability to work independently and collaborate effectively in a team environment
Strong organizational and time management skills
Knowledge of cGMP and quality system standards preferred
Ability to manage multiple priorities
Demonstrated success in meeting service level agreements and performance metrics
Experience with data analysis and reporting
Excellent interpersonal skills and professional demeanor
Ability to work with minimal supervision while maintaining accuracy
Basic understanding of supply chain and order fulfillment processes

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisorder processingcustomer serviceproblem-solvingreportingattention to detailtime managementsupply chain managementproject management

Soft Skills

communicationinterpersonal skillsorganizational skillscollaborationindependencecustomer advocacyrelationship buildingaccuracymulti-tasking

Certifications

Bachelor's Degreecustomer service certificationproject management certification