Engineering Program Manager, Operations Technology
Stripe
SQL
Senior Product Manager
The Walt Disney Company
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $145,400 - $203,900 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Monitor and analyze global payment performance across processors (e.g., Adyen, WorldPay, Fiserv) and alternative payment methods (e.g., PayPal, Apple Pay, PIX, etc.)
- Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms
- Lead the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis
- Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues
- Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies
- Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately
- Contribute to documentation, runbooks, and playbooks for operational processes and incident response
Requirements
- 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment
- Subscription experience is a plus
- Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2)
- Hands-on experience with payment service providers such as Adyen, WorldPay, Fiserv, and APMs such as PayPal, Apple Pay / Google Pay, and PIX
- Strong analytical and troubleshooting skills; familiarity with tools like Datadog, Looker, or SQL-based dashboards
- SQL proficiency preferred
- Excellent communication skills and the ability to work cross-functionally in a fast-paced environment
- Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
- Bachelor’s degree
