Commure

Senior Operations Manager, RCM Strategic Launch – Patient Eligibility

Commure

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Lead the implementation and launch of Patient Eligibility workflows for our most strategic accounts, ensuring flawless execution and high client satisfaction
  • Serve as the primary point of contact for eligibility onboarding, proactively identifying and resolving roadblocks before they impact timelines
  • Collaborate cross-functionally with Sales, Product, Engineering, and Ops to align implementation strategies with company goals and customer needs
  • Own pre- and post-launch eligibility KPIs, continuously monitoring performance and driving improvements
  • Identify product and process gaps, translate customer feedback into actionable insights, and collaborate with Product to influence roadmap decisions
  • Build scalable systems and repeatable processes to support a rapidly growing customer base
  • Act as a thought partner across the business, identifying emerging operational challenges and creating data-driven solutions
  • Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders

Requirements

  • 5+ years of experience in consulting, investment banking, or operations at a high-growth SaaS or tech-enabled company
  • Strong analytical and problem-solving skills, with proficiency in SQL and Excel
  • (A basic SQL assessment will be part of the interview process.)
  • Proven ability to lead complex, cross-functional projects from inception to completion
  • Demonstrated bias for action, intellectual curiosity, and a deep sense of ownership
  • Excellent communication skills and a track record of success working with external clients
  • Ability to build and scale internal processes that drive efficiency and quality
  • Comfort operating autonomously in fast-paced, ambiguous environments
  • Strong project management acumen and an eye for detail
  • Experience using tools like Retool, G Suite, and other internal ops platforms
  • Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus
  • Ability to work 5 days a week onsite in Mountain View, CA
  • Willingness to comply with information security policies and report confirmed or potential security events