Stripe

Engineering Program Manager, Operations Technology

Stripe

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Illinois, New York, Washington

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • About the team: The Operations Technology team builds infrastructure and tooling to help Stripe’s Operations organizations scale, supporting 2K+ support agents and user-facing workflows
  • Role summary: Translate Ops priorities and metrics into tooling needs and drive change between Operations, product, and engineering teams
  • Responsibilities:
  • Deeply understand user, agent, and partner organization pain points
  • Utilize SQL to pull, analyze and articulate quantifiable business impact
  • Translate business needs and operational pain points into technical requirements and product opportunities
  • Work with Ops front line and engineers to debug technical issues
  • Partner with the product and engineering teams to prioritize, pilot, and roll out new capabilities
  • Assess and communicate implications of engineering developments to the Operations organization
  • Represent Ops in product and engineering roadmap conversations

Requirements

  • 5+ years in program management, preferably at high-growth technology company with a track record of top performance
  • A track record of leading end-to-end execution of projects/programs that deliver quantifiable business impact
  • Experience distilling complex needs to clear solutions
  • Demonstrated ability to learn the implications of new technologies and systems
  • Strong critical thinking and data-analysis skills, including SQL capability
  • Enthusiasm for diving deep to understand the root cause of issues
  • Initiative to propose creative solutions to cross-functional partners, especially in an engineering and product environment
  • A desire to work in a fast-paced environment while balancing multiple priorities
  • Strong written and verbal communication skills with a talent for articulating user challenges
  • Preferred: A deep understanding of Operations or Support organizations
  • Preferred: Experience with technical platforms
  • Preferred: Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
  • Preferred: Experience in strategy consulting or finance
  • Preferred: Experience in a high-growth technology company
  • Preferred: Familiarity with CRM and/or customer care software
  • Preferred: Experience in other user-facing roles (e.g. customer support, sales, etc) that require time-sensitive responses