The University of Kansas Health System

General

• Providing daily support to the scheduling team, utilizing expert knowledge of scheduling workflows
• Training, coaching, and being a resource to peers
• Completing competency assessments for new hires and outlining additional training needed
• Monitoring volume throughout the day and assigning staff accordingly to various scheduling duties
• Assisting the Supervisor with measuring staff productivity and adherence to quality assurance measures
• Supporting the staffing plan, functioning as a scheduling associate/specialist as needed while modeling the highest level of customer service
• Covering leadership responsibilities in the absence of the Supervisor

Senior Patient Scheduling Specialist – Spine Center

Patient Service Representative

• Responsible for front desk operations including greeting and checking in customers and visitors
• Answering calls and copay collection
• Completing MyChart and EMR (Electronic Medical Record) appointment requests
• Processing external medical records
• Helping the physician care team prepare for their daily patient appointments
• Assisting with checking patients out and scheduling follow-up activities as needed
• Schedule internal and external incoming department referrals
• Responsible for registration of patients during the scheduling process
• Assist patients with MyChart activation and support
• Responsible for high volume patient clinic check in/out and phone reception
• Secures patient signatures for consent and financial forms
• Responsible for collecting all point of service collections due per the EMR generated patient estimate
• Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders
• Ensures proper front desk coverage until the last patient is dismissed from the clinic
• Attends and participates in department clinic daily huddles and process improvement initiatives

Business Operations

• Lead operational, strategic, and performance improvement initiatives.
• Manage complex projects from planning through implementation and sustainment.
• Conduct workflow assessments, process mapping, and operational redesign.
• Support initiatives focused on patient access, capacity management, throughput, and operational efficiency.
• Lead operational readiness activities for facility moves, renovations, expansions, service activations, and new program launches.
• Develop project charters, business cases, implementation plans, and executive presentations.
• Coordinate multidisciplinary teams and facilitate stakeholder engagement.
• Partner with Informatics, Information Technology, and Analytics teams to define operational requirements and support adoption.
• Analyze operational, financial, productivity, and performance data to identify improvement opportunities.
• Facilitate governance committees, operational councils, and project workgroups.
• Support change management, communication, training, and implementation activities.

Perioperative Business Operations Project Manager

• Join a dynamic and rapidly expanding anesthesiology team
• Provide exceptional patient care
• Fulfill teaching and academic responsibilities
• Handle a broad case mix including high-acuity trauma and regional anesthesia

Physician – Anesthesiologist

Scientist

• Analyzes patient, control and proficiency testing specimens and records results in a timely manner according to laboratory policy.
• Calibrates, maintains, operates and troubleshoots instrumentation issues and completes appropriate documentation.
• Completes continuing education and submits appropriate documentation where applicable.
• Follows regulatory, accreditation, safety and hospital standards, policies and procedures.
• Instructs, orients and mentors students, employees, residents, patients and other health care providers as applicable.
• Maintains an adequate inventory of all supplies.
• Accurately prepares, labels and stores reagents, standards, controls and specimens for analysis.
• Participates in quality assurance and quality improvement activities.
• Performs phlebotomy and sample collection as applicable.
• Reviews and correlates results of laboratory tests to each other and with the patient's condition, recognizing abnormal results and critical/alert values.
• Verifies accuracy of results and initiates corrective action when indicated.

Medical Laboratory Scientist

Manager

• Manage practice of professional nursing
• Collaborate with physician leaders and administrative teams
• Ensure alignment in clinical care delivery and operational performance
• Manage nursing care and outcomes for ambulatory patients
• Oversee development and implementation of policies for effective delivery of health services
• Achieve business and organization goals and objectives
• Provides clinical supervision and direction
• Ensure regulatory compliance and maintain quality outcomes
• Develop and maintain patient care standards through continuous quality improvement
• Assist with budget development and monitoring
• Collaborate with nursing colleagues in ambulatory care

Ambulatory Nurse Manager – Allergy, Rheumatology

Accounting Manager

• Responsible for accurate and timely action on accounts
• Complies with governmental and managed care rules and regulations
• Posts payments, refunds and adjustments to accounts
• Completes assigned work queue within designated time frame
• Balances receipts, reconciles daily batches and prepares audit trail
• Follows up with insurance companies on denials and queries
• Audits provider data to assure accuracy as assigned
• Analyzes revenue trending reports and escalates problems as appropriate

Patient Accounting Representative I

Auditor

• Working with pre-certification / authorization / denials teams to assist in obtaining up front authorization for services rendered.
• Assisting with denial management and resolution.
• Collaborating with HIM, PFS, Case Management and multiple clinical departments to resolve account problems related to authorization of services and account resolution.
• Reviewing protocols to assist in ensuring services being billed as standard of care are evidenced based and meeting industry guidelines.
• Evaluating and resolving issues related to the revenue cycle including medical documentation, utilization review and medical necessity.
• Providing training to improve revenue cycle processes.
• Recommending policies and procedures improvements to increase efficiencies
• Supporting process improvement activities to assure medical record compliance

Clinical Nurse Auditor – Rev Cycle

• Provide statewide clinical leadership, support, training, and oversight for a network of over 90 healthcare organizations in over 70 counties.
• Ensure consistent implementation of evidence-based clinical protocols.
• Serve as the primary clinical resource, offering consultation, training, and performance feedback to improve patient outcomes.
• Lead, plan, execute, and evaluate the OB simulation training that advances maternal and neonatal safety.
• Travel to participating health organizations to facilitate training sessions.
• Build and maintain strong collaborative relationships with external partners and local leadership teams.

Program Nurse Manager – Care Collaborative

Procurement

• Responsible for troubleshooting, investigation, and ongoing support of end users.
• Triage high volume of assistance requests and resolve issues in a timely fashion.
• Support with integration testing of new features and workflows under general direction.
• Collaborate effectively and professionally with multi-disciplinary teams including information technology, Finance and Accounting, Clinical teams, and representatives of third party applications.
• Lead small projects and use project management methodologies to plan, develop scope, timelines and deploy solutions that align with business priorities.
• Assist in communication of changes to ensure continuity and alignment of solutions that impact the health system.
• Travel to various hospital facilities (clinical and non-clinical) to meet with staff to implement the latest best practice initiatives.

Inventory and Procurement Solutions Liaison

Financial Planning and Analysis

• Contacts the patient or family by phone or in person to ask them questions about sponsorship linkage
• Complies with Medicare/Medicaid rules and regulations
• Screens patients with financial needs and assists them in finding payment resolution for their accounts
• Negotiates settlements, insurance, public assistance, payment arrangements, charity or bad debt
• Updates patient account information and patient demographic information appropriately
• Reviews the account within 1 business day to assure verification and pre-certification are complete and accurate
• Determines possible Medicaid or Disability linkage for patients as needed
• Works daily WQS consisting of all unsecured accounts
• Assists walk-in customers requesting assistance, and customer service calls with questions
• Processes Care Management Team referrals for Sponsorship
• Responsible for Point of Service collections and EPIC documentation when applicable