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Patient Service Representative
The University of Kansas Health SystemPatient Service Representative ensuring a pleasant and seamless patient experience at University of Kansas Health System. Handling front desk operations and coordinating appointments in the ambulatory clinic.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in front desk operations, patient registration, and customer service within a healthcare environment, ensuring efficient patient flow and confidentiality. Capable of utilizing electronic medical records and scheduling systems to support clinical operations and enhance patient experience.
Highest-signal resume keywords
Front Desk OperationsPatient RegistrationCustomer Service ExperienceElectronic Medical Record (EMR) ManagementMyChart Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check In/OutAppointment SchedulingPoint of Service CollectionsMedical Record ProcessingClerical Skills
Soft Skills
Communication SkillsConfidentiality MaintenanceTeam Collaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsMyChart
Certifications & Qualifications
High School Graduate or GED
Industry Keywords
Healthcare ExperiencePatient CareReferral SchedulingProcess ImprovementPatient Consent
About the role
Key responsibilities & impact- Responsible for front desk operations including greeting and checking in customers and visitors
- Answering calls and copay collection
- Completing MyChart and EMR (Electronic Medical Record) appointment requests
- Processing external medical records
- Helping the physician care team prepare for their daily patient appointments
- Assisting with checking patients out and scheduling follow-up activities as needed
- Schedule internal and external incoming department referrals
- Responsible for registration of patients during the scheduling process
- Assist patients with MyChart activation and support
- Responsible for high volume patient clinic check in/out and phone reception
- Secures patient signatures for consent and financial forms
- Responsible for collecting all point of service collections due per the EMR generated patient estimate
- Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders
- Ensures proper front desk coverage until the last patient is dismissed from the clinic
- Attends and participates in department clinic daily huddles and process improvement initiatives
Requirements
What you’ll need- High School Graduate or GED
- 1 or more years customer service or health care experience
- Ability to maintain patient confidentiality
- College coursework completed towards an Associate’s or Bachelor’s Degree (preferred)
- Clerical, registration and/or customer service experience within a health care setting (preferred)
- Documented proof of competencies via language proficiency assessments (if bilingual)
- Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
Benefits
Comp & perks- Health insurance
- Paid time off