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Patient Service Representative
The University of Kansas Health SystemPatient Service Representative ensuring a pleasant and seamless patient experience at University of Kansas Health System. Handling front desk operations and coordinating appointments in the ambulatory clinic.
About the role
Key responsibilities & impact- Responsible for front desk operations including greeting and checking in customers and visitors
- Answering calls and copay collection
- Completing MyChart and EMR (Electronic Medical Record) appointment requests
- Processing external medical records
- Helping the physician care team prepare for their daily patient appointments
- Assisting with checking patients out and scheduling follow-up activities as needed
- Schedule internal and external incoming department referrals
- Responsible for registration of patients during the scheduling process
- Assist patients with MyChart activation and support
- Responsible for high volume patient clinic check in/out and phone reception
- Secures patient signatures for consent and financial forms
- Responsible for collecting all point of service collections due per the EMR generated patient estimate
- Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders
- Ensures proper front desk coverage until the last patient is dismissed from the clinic
- Attends and participates in department clinic daily huddles and process improvement initiatives
Requirements
What you’ll need- High School Graduate or GED
- 1 or more years customer service or health care experience
- Ability to maintain patient confidentiality
- College coursework completed towards an Associate’s or Bachelor’s Degree (preferred)
- Clerical, registration and/or customer service experience within a health care setting (preferred)
- Documented proof of competencies via language proficiency assessments (if bilingual)
- Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Check In/OutAppointment SchedulingPoint of Service CollectionsMedical Record ProcessingClerical Skills
Soft Skills
Communication SkillsConfidentiality MaintenanceTeam Collaboration
Certifications
High School Graduate or GED