Senior Patient Scheduling Specialist – Spine Center

The University of Kansas Health System

Patient Scheduling Senior Specialist providing support and coordination in scheduling workflows for a leading healthcare provider. Training and coaching peers while ensuring high levels of customer service in healthcare.

Posted 7/11/2026full-timeKansas City • Kansas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling workflows and patient scheduling within a healthcare setting, utilizing EPIC EMR and providing exceptional customer service. Capable of training and coaching peers while maintaining productivity and quality assurance standards.

Highest-signal resume keywords

EPIC EMR NavigationPatient Scheduling ExpertiseCustomer Service SkillsTraining and CoachingHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling WorkflowsCompetency AssessmentsQuality Assurance MeasuresMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsBeacon Scheduling Orders

Soft Skills

Problem ResolutionTeam CollaborationCommunication Skills

Tools & Technologies

EPIC EMRMyChart Messaging System

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Healthcare SettingPatient ConfidentialityScheduling AssociateContact Center Experience

About the role

Key responsibilities & impact

Providing daily support to the scheduling team, utilizing expert knowledge of scheduling workflows
Training, coaching, and being a resource to peers
Completing competency assessments for new hires and outlining additional training needed
Monitoring volume throughout the day and assigning staff accordingly to various scheduling duties
Assisting the Supervisor with measuring staff productivity and adherence to quality assurance measures
Supporting the staffing plan, functioning as a scheduling associate/specialist as needed while modeling the highest level of customer service
Covering leadership responsibilities in the absence of the Supervisor

Requirements

What you’ll need

High School Graduate or GED
3 or more years progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 18 months in a UKHS patient scheduling position
Expert in navigating EPIC EMR to include MyChart messaging system as well as use addition scheduling modules (e.g. Beacon Scheduling Orders)
Fluent in English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off