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Patient Financial Advisor – Home Infusion
The University of Kansas Health SystemPatient Financial Advisor providing financial assistance and support to patients and families in healthcare. Helping secure payer sources and ensuring compliance with financial policies.
About the role
Key responsibilities & impact- Contacts the patient or family by phone or in person to ask them questions about sponsorship linkage
- Complies with Medicare/Medicaid rules and regulations
- Screens patients with financial needs and assists them in finding payment resolution for their accounts
- Negotiates settlements, insurance, public assistance, payment arrangements, charity or bad debt
- Updates patient account information and patient demographic information appropriately
- Reviews the account within 1 business day to assure verification and pre-certification are complete and accurate
- Determines possible Medicaid or Disability linkage for patients as needed
- Works daily WQS consisting of all unsecured accounts
- Assists walk-in customers requesting assistance, and customer service calls with questions
- Processes Care Management Team referrals for Sponsorship
- Responsible for Point of Service collections and EPIC documentation when applicable
Requirements
What you’ll need- High School Graduate or GED
- Must be able to type 45 wpm
- 3 or more years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions (includes admitting, patient accounting, prior authorizations, or pre-registration)
- 1 or more years of experience in Epic (preferred)
- 1 or more years of experience in CPT-4 and HCPCS coding (preferred)
- 1 or more years of experience in Microsoft Word and Excel (preferred)
- Ability to multi-task, prioritize, and escalate
- Good oral and written skills
- Knowledge of Insurance (Commercial & Government)
- Knowledge of payor websites
- Knowledge of transplant (BMT and/or Solid)
- Working knowledge of CMS regulations
Benefits
Comp & perks- Health insurance
- Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CPT-4 codingHCPCS codingfinancial advisingclaims processingcollectionsrevenue cyclepatient accountingprior authorizationspre-registrationtyping 45 wpm
Soft Skills
multi-taskingprioritizationescalationoral communicationwritten communication
Certifications
High School GraduateGED