The Trevor Project

Operations

• Ensure the correct flow of information.
• Efficiently manage administrative tasks.
• Support compliance with internal processes.
• Create and maintain a safe environment for every team member.
• Assist in coordinating and tracking daily operational and administrative activities.
• Provide administrative support in the office.
• Purchase office supplies and manage inventory.
• Prepare, review, and file documents, reports, and correspondence.
• Support event planning and logistics.
• Responsible for managing complex calendars.
• Manage weekly meetings with the executive team.
• Provide support to ensure all event materials are available.
• Assist with document control for all processes.
• Keep team member records up to date.
• Serve as a point of contact for staff benefits.
• Collaborate with other departments to ensure efficiency.

Administrative Operations Assistant – Part-Time

Security Engineer

• Oversee the security of The Trevor Project’s systems, data, and other digital assets.
• Direct contributor to the overall organizational Information Security Program.
• Support the security strategy plan and ensure compliance with security frameworks.
• Monitor cloud based systems for security issues and deploy security tools.
• Manage the Security Awareness Training Program and investigate security issues or breaches.

Manager

• Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms
• Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure
• Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices
• Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics
• Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure
• Create, maintain, and regularly test the organization's disaster recovery plan
• Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program
• Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff
• Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms
• Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools
• Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase
• Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested
• Demonstrate fair, ethical, and equitable business practices
• Handle sensitive and confidential matters with the utmost discretion and integrity
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S.
• Other relevant duties and responsibilities as assigned

IT Infrastructure Manager

Software Engineer

• Design, implement, and maintain the organization's Semantic Layer (e.g., LookerML, dbt), ensuring that core business metrics are defined consistently and accurately across all reports
• Architect, develop, and maintain high-impact, scalable, and secure production dashboards and reports for internal operations and external impact reporting
• Manage the user access, security, and governance standards within the primary Business Intelligence and Data SaaS platform (e.g., Looker, BigQuery, FiveTran, AirByte), ensuring compliance with organizational security and privacy policies
• Work closely with the Strategy & Innovation team, Data team members, and organizational stakeholders to enforce standardized metric definitions and ensure data quality is maintained from the warehouse to the final report
• Accountable for implementing and executing on the overall organizational Data & BI Strategy and adhering to the Strategy team’s Data Strategy & Analytics Product Owner standards, practices, and processes
• Optimize the performance of complex dashboards and reports by refining underlying SQL queries and utilizing BI tool best practices
• Serve as the technical reporting expert, collaborating with Strategy, Crisis Services, and Fundraising teams to translate complex business questions and requirements into technical dashboard specifications, including relating to executive-level data and strategic projects, organizational performance, and performance management
• Identify and troubleshoot data integrity issues or data pipeline defects that affect reporting accuracy
• Efficiently manage and execute diverse ad-hoc data requests from various organizational stakeholders (e.g., Communications, People, Finance), ensuring rapid but accurate data delivery without disrupting core engineering priorities
• Act as a key steward of data governance, prioritizing security and integrity in all activities, ensuring data access and usage comply with organizational policies and privacy standards
• Fully participate in all Agile Scrum events, including daily standups, sprint planning, sprint reviews, and retrospectives, ensuring data priorities and progress are transparent to the wider Technology team
• Document all final dashboard logic, data sources, and metric definitions clearly and concisely for stakeholder understanding and future maintenance
• Handle confidential and sensitive strategic data and information with the utmost discretion and integrity
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Business Intelligence Developer

Business Analyst

• Business Process Mapping: Working with various business verticals to map existing processes and identify areas for optimization, including processes relating to executive operations, organizational performance, and other confidential strategic projects where needed
• Requirements Elicitation: Gathering and documenting detailed functional and non-functional requirements for new features, enhancements, and integrations
• Stakeholder Collaboration: Facilitating workshops with business users to understand their needs and challenges
• Process Improvement: Continuously evaluating existing systems and processes to recommend and implement improvements that increase efficiency and data quality
• Documentation: Creating and maintaining comprehensive documentation of processes, requirements, and system configurations
• Platform & Integration Management: Oversee system health and configurations, managing third-party integrations and troubleshooting complex technical issues to ensure operational stability
• Vendor Relations & Performance: Act as the liaison for external vendors to manage SLAs, coordinate technical updates, and align product roadmaps with business goals
• Technical Translation & Feasibility: Bridge the gap between business needs and technical constraints by assessing the feasibility of requests and translating them into system-ready configurations
• Handle confidential and sensitive strategic matters with the utmost discretion and integrity
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

• Lead, develop, coach, and manage a Program Operations, including Operations Managers as they coach direct service staff, ensuring team accountability, strategic alignment, and results
• Oversee the day-to-day operations of a Crisis Services program, including staffing, scheduling, hiring, evaluation, training, performance management, and quality improvement
• Evaluate total program performance, set team improvement goals for Managers, ensure performance is tracked, assess work performance of the team and identify improvements, performance evaluations, holding staff accountable for performance expectations and delivering performance reviews and discipline
• Audit program metrics to monitor for quality and productivity opportunities and deliver real-time feedback toward performance improvement
• Identify and lead innovation initiatives to improve processes and procedures to ensure they are up-to-date and operationally efficient, liaising with other organization leaders to affect progress.
• Develop and facilitate training for our new and re-engaging counselors through training activities such as facilitating monitored shifts (listen-ins) and chat/text observation.
• Lead change initiatives and team communication strategies effectively to ensure smooth transitions and organizational alignment
• Collaborate with other leaders within Crisis Intervention vertical to lead continuous improvement in crisis service operations and professional development and ongoing engagement initiatives for team growth and resilience
• Ensure compliance with relevant policies and procedures, maintaining the highest standards of care
• Act as an On-Call Manager or On-Call Consult, as needed, and provide additional operational support through crisis intervention or supervisory shifts
• If needed, support operational contacts and workflows, complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management
• If needed while supporting direct service, communicate with third parties, including law enforcement and child welfare agencies, on matters of imminent safety concerns and child abuse, when necessary as required by protocol and policies
• In the event of excessive crisis contact volume, take direct service crisis conversations
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging and trauma-informed culture
• Other relevant duties and responsibilities as assigned

Administrative Operations Assistant – Part-Time

Security Engineer

IT Infrastructure Manager

Business Intelligence Developer

Business Analyst

Senior Manager – Crisis Operations