The Trevor Project

Research Scientist

• Conduct quantitative analyses of The Trevor Project’s national cross-sectional and longitudinal surveys on the mental health of LGBTQ+ youth people to increase our scientific understanding of the mental health of LGBTQ+ young people including key risk and protective factors for suicide.
• Co-author manuscripts for peer-reviewed journals as well as mass consumption briefs and reports that will be published on our website and disseminated to the press and partners.
• Present to a wide range of stakeholders, including internal groups, external partners, conferences, and the media, about The Trevor Project’s research as well as overall research on LGBTQ+ youth mental health and suicide prevention
• Provide input to ensure that our future national surveys, both cross-sectional and longitudinal, tap into key research areas that inform our knowledge of and ability to advocate for LGBTQ+ youth.
• Participate in the ongoing internal initiatives of The Trevor Project’s programs by collaborating with other departments.
• Identify and internally disseminate relevant new research being conducted and published on crisis services, suicide prevention, mental health, and LGBTQ+ youth.
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging
• Other relevant duties and responsibilities as assigned

Copywriter

• Manage the drafting of copy across various platforms based on owned marketing activations, campaigns, and cross-team project support requests
• Check the work of internal and external communications for any grammatical errors or typos, ensuring we are always putting out only the highest quality work and match the overall brand tone and voice
• Work with internal subject matter experts to create educational resources, such as handbooks and guides, as well as social-first promotional copy for each resource
• Work with our video editor to draft scripts for organic and paid social activations and campaigns
• Write blogs and other online resources optimized for SEO, AEO, and GEO
• Find creative ways to develop our brand voice, work with our data to identify what is/isn’t working well, and iterate on what can be improved upon
• Demonstrate fair, ethical, and equitable business practices
• Handle sensitive and confidential matters/ data with the utmost discretion and integrity
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Solutions Engineer

• Design, implement, and maintain the contact center platform including voice, chat, SMS, and WhatsApp in a Genesys Cloud and Salesforce environment.
• Develop solutions along the development lifecycle, from requirements gathering to architectural design to implementation including a demonstrated understanding of microservices architecture challenges and solutions.
• Understand advances and changes in technology landscape and work directly with technology partners to evaluate and implement improvements on existing solutions.
• Identify opportunities to integrate non-biased, secure, and ethical LLM/GenAI technologies into the contact center.
• Collaborate extensively with internal stakeholders (Crisis Intervention, Development, Prevention teams, etc.) to gather requirements, understand user needs, and ensure technology solutions effectively support our mission.
• Assist with development and implementation of technology-related policies.
• Provide tier 3 support to troubleshoot and resolve complex issues in a high availability environment.
• Create detailed documentation for the purpose of support and maintenance of the contact center platform.
• Use platform-independent programming languages such as Python, JavaScript, Go, or others, using what best suits the task at hand, you will be empowered to select the best language or technology.
• Provide administrative support for Atlassian suite of products (Jira, Confluence, QMetry, etc).
• Provide mentorship to, and performance feedback relating to, junior members of the Contact Center Technology team.
• Assist team manager and product owner with managing the product backlog for contact center technologies, creating clear user stories, defining acceptance criteria, and ensuring alignment with strategic objectives.
• Other relevant tasks, duties, or special projects as assigned.

Research Scientist

Copywriter

Contact Center Solutions Architect