Director, Trust, Safety, Policy Compliance

The Trevor Project

Director for Trust & Safety managing daily operations and policy implementation for TrevorSpace. Responsible for ensuring a safe online environment for LGBTQ+ young people within the organization.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Trust & Safety operations, including policy implementation, incident response management, and digital safety infrastructure design. Proven ability to lead large-scale operations while ensuring compliance with global digital safety standards and addressing the unique challenges faced by the LGBTQ+ community.

Highest-signal resume keywords

Trust & Safety Operations ManagementGlobal Platform ComplianceIncident Response Lifecycle ManagementChange ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ImplementationSOP DevelopmentDigital Safety StandardsOperational AdvisoryIncident Response Management

Soft Skills

Autonomous Self-StarterExceptional CommunicationCoaching and MentoringClarity and Composure

Industry Keywords

Community ModerationLGBTQ+ Safety ChallengesDigital VulnerabilitiesOnline Behavioral PatternsOperational Health

About the role

Key responsibilities & impact

Serve as the premier Trust & Safety (T&S) operational architect for TrevorSpace
Taking ownership of daily platform execution, policy implementation and quality assurance
Manage the end-to-end incident response lifecycle
Ensure zero operational threads are dropped
Establish world-class enforcement standards that safeguard vulnerable online communities
Design, scale, and govern the platform's digital safety infrastructure
Act as a vital strategic partner overseeing global digital compliance, vendor ecosystems, and frontline operational health

Requirements

What you’ll need

10-15 years in Trust & Safety, operations management, or community moderation platforms
Deep understanding of global platform compliance, digital safety standards, and robust SOP development.
Understanding shifts in public policy and internet regulation as it applies to the LGBTQ+ community
Proven track record of managing managers, overseeing complex team structures, and leading large-scale, 24/7/365 operations.
Highly autonomous self-starter who naturally operates one step ahead, anticipates cross-functional upstream/downstream impacts, and thrives with minimal management oversight.
Deep, nuanced understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavioral patterns associated with LGBTQ+ youth globally.
Experience in change management, including guiding teams through policy shifts, platform feature updates, and organizational growth with exceptional clarity and composure
Demonstrated experience in high-level operational advisory capacity
Exceptional speed in delivering reports and presentations
Experience leading, developing, coaching, and managing the performance of direct reports
Proficiency in spoken and written English.

Benefits

Comp & perks

Comprehensive health coverage, including plans that support various gender affirmation care needs
Mental health resources, with access to virtual care and a variety of in and out of network options for support
403(b) retirement plan with a 3% employer match, vesting over three years
Generous paid time off and company holidays to rest and recharge
Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement