Supporter Experience Associate

The Trevor Project

Supporter Experience Associate managing donor relationships at The Trevor Project. Ensuring timely gift processing, donor inquiries, and supporting fundraising events.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ensure the timely and accurate entry and processing of all types of gifts (online, checks, stock, wire transfers, etc.) into the donor database, adhering to established accounting and audit best practices.
Manage the donor acknowledgment process, including generating personalized thank-you letters and ensuring tax receipts are delivered promptly and correctly.
Serve as a primary point of contact for donor inquiries via phone and email, providing courteous and accurate information regarding donations, tax receipts, and general organizational questions.
Support the creation of specialized giving pages for institutional partnerships and key relationships.
Provide logistical support for fundraising events and campaigns, which may include managing mail merges, tracking RSVPs, assembling materials, and coordinating vendor needs.
Work with the Director of Supporter Experience and the office of Strategy and Innovation to collect impact measurements and narratives to share with our donors.
Maintain high-quality donor records through ongoing clean-up, updates, and deduplication efforts within the CRM.
Support the creation of dossiers and donor profiles for the advancement team, the executive team, and the board.
Handle sensitive and confidential matters/data with the utmost discretion and integrity
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging

Requirements

What you’ll need

Proficiency in:
Gift entry and donor record management using a CRM/donor database (e.g., Salesforce, Raiser’s Edge, Blackbaud products).
Providing customer service in a professional, high-volume environment (phone and email).
Administrative tasks using G Suite or Microsoft Office, including mail merge functions.
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Proficiency in spoken and written English

Benefits

Comp & perks

Comprehensive health coverage, including plans that support various gender affirmation care needs
Mental health resources, with access to virtual care and a variety of in and out of network options for support
403(b) retirement plan with a 3% employer match, vesting over three years
Generous paid time off and company holidays to rest and recharge
Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Gift EntryDonor Record ManagementMail Merge FunctionsImpact Measurement CollectionData Clean-UpTax Receipt GenerationLogistical SupportMultitaskingProblem-SolvingConfidential Data Handling

Soft Skills

Effective CommunicationCollaborationProfessionalismCommitment to BelongingAttention to Detail