Public Training, LMS Specialist

The Trevor Project

Public Training LMS Specialist managing LMS configurations and operations for Trevor Project. Coordinating training schedules and providing user support for effective learning experiences.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,640 per yearWebsite

About the role

Key responsibilities & impact

Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance
Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives
Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks
Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences
Creates schedules for timely training updates and archives content on schedule
Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders
Provides excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing
Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serve
Collaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals
Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable
Ensures security for Trevor and our users by abiding to LMS and online best practices
Learn eagerly, share knowledge appropriately, and improve continuously
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Other relevant duties and responsibilities as assigned

Requirements

What you’ll need

Subject matter expert in learning management system (LMS) administration
3+ years experience managing and enhancing LMS users' learning experiences
3+ years experience in daily administration and scheduling for training teams
Demonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiences
Demonstrated history as a detail-oriented, self-motivated, and collaborative strategist
Demonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they face
Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances
A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

Benefits

Comp & perks

Comprehensive health coverage, including plans that support various gender affirmation care needs
Mental health resources, with access to virtual care and a variety of in and out of network options for support
403(b) retirement plan with a 3% employer match, vesting over three years
Generous paid time off and company holidays to rest and recharge
Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMS ConfigurationUser ManagementData AnalysisReport GenerationSystem Maintenance

Soft Skills

Attention to DetailProblem-SolvingResilienceAdaptabilityCollaboration