The Renaissance Network, Inc.

Account Executive

• Prospect: Build and drive plans to identify and qualify net growth opportunities through prospecting (in-person and virtual meetings, emails, phone calls, etc.) and campaigns.
• Manage Opportunities: Manage opportunity pipeline, engage multiple decision makers to ensure communication and consensus through the life of the opportunity and uses networking for openings to increase opportunity value.
• Consultative Solution Sell: Research and sell solutions aligned to customers’ unique problems and strategic objectives. Lead across the account team and cross functional internal and external partners to develop winning solutions.
• Close Business: Consistently close business that has progressed past needs development and independently develop persuasive presentations to overcome late-stage deal obstacles to win customer confidence and support.
• K-12 Education Competence: Possess a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing habits, policies, practices, trends, and school board oversight.

Account Manager

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

Account Manager II

Platform Engineer

• Craft fault-tolerant data pipelines and distributed systems to support millions of students.
• Effective communicator who collaborates well with distributed engineering, product, and design teams; experience explaining data architecture to both technical and non-technical audiences.
• Ensure that timely, accurate data and metrics are delivered consistently.
• Partner with your peer engineers and product owners on getting features and products to market.
• Evolve data ownership and fluency across our teams, allowing us to bring new insights to customers easily and cost-effectively.

Data Platform Engineer

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner

Full-stack Engineer

• Design, develop, and maintain backend services and RESTful APIs using .NET Core/.NET 5+.
• Implement and consume APIs that support React-based frontend applications.
• Write and maintain unit and integration tests for backend and frontend components.
• Work with existing SQL Server and PostgreSQL databases by querying and consuming data.
• Collaborate with cross-functional teams to translate requirements into technical solutions.
• Participate in code reviews, agile ceremonies, and continuous improvement initiatives.
• Use AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) to accelerate development and improve code quality.

Software Engineer I

Backend Engineer

• Design, develop, and maintain database schemas, objects, and structures using SQL Server and PostgreSQL.
• Write and optimize complex SQL queries, stored procedures, functions, views, and triggers.
• Monitor and tune database performance, identifying and resolving bottlenecks.
• Ensure data integrity, security, backup, recovery, and high availability of database systems.
• Collaborate with application teams to support data access, integrations, and schema changes.
• Develop and maintain database documentation and standards.
• Implement database monitoring, preventive maintenance, and capacity planning activities.
• Participate in agile development processes and support CI/CD-based database deployments.

Database Engineer I

Product Marketing

• Manage, mentor, and develop a team of business analysts focused on sales technology solutions
• Foster a culture of continuous improvement, innovation, and customer-centric thinking
• Build and scale the team in alignment with organizational growth
• Create development opportunities that stretch individuals beyond their comfort zone
• Partner with IT, Revenue Operations, Marketing Operations, and Sales Leadership on integrated technology solutions
• Serve as the liaison between sales teams and technical resources
• Collaborate with Regions and cross-functional stakeholders to drive operational efficiency and sales productivity
• Design, pilot, and deliver a limited number of tools that expedite the execution of key sales activities. Aspire for sales tools to be highly regarded by the sales force and are actively used, resulting in improved rep productivity.
• Overall PM responsible for the management of related user communications, training, awareness, and program measurement to drive Tool utilization
• Develop & Implement ongoing process for Tech Stack Evaluation, optimization and maintain relationships with vendors to implement enhancements.
• Partner with sales leaders and outside vendors to strategize, develop and implement plans to improve the performance of our sales teams.
• Build, manage and develop teams of managers and individual contributors.

Director, Go-To-Market Systems

Product Designer

• Partner with design, engineering and product management team members in the execution and delivery of successful products and services, using a customer-focused, iterative design process.
• Contributes to planning and estimating work and participates in broader work stream coordination and expectation setting.
• Create high quality deliverables and executes based on UX goals and priorities without prescriptive guidance or direction, managing his/her own work to a larger schedule.
• Leverage, foster and extend the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials.
• Contribute to the adaptation of Renaissance UX tools, methodology, and software, and proposes new solutions or optimizes existing ones.
• Create opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.

UX Designer II

Analyst

• Assist in the implementation and maintenance of privacy policies, procedures, and standards
• Support privacy impact assessments (PIAs), data privacy impact assessments (DPIAs) and data mapping initiatives
• Help maintain records of processing activities and data inventories
• Monitor and track privacy-related regulatory developments and industry best practices
• Assist with vendor privacy assessments and due diligence reviews
• Assist with tracking compliance with artificial intelligence system governance requirements
• Review data subject rights requests (access, deletion, correction, etc.)
• Support privacy incident response and breach notification processes
• Administer privacy management platforms
• Track and manage privacy review queues and service level agreements
• Track and manage artificial intelligence system governance review queues and responses
• Partner with Legal, Compliance, IT, Security, Product, and Marketing teams on privacy matters
• Support educational technology privacy requirements (FERPA, COPPA, PPRA, state student privacy laws)
• Assist in responding to customer privacy questionnaires
• Participate in contract reviews for privacy-related provisions
• Support related litigation
• Help develop and deliver privacy training programs for employees
• Create privacy guidance materials and resources
• Support privacy awareness initiatives across the organization
• Maintain privacy program metrics and reporting dashboards
• Assist in preparing materials for leadership reviews and audits
• Document privacy processes and maintain knowledge base

Privacy Analyst

Consultant

• Facilitating professional learning opportunities on best practices for product usage aligned to instructional practices
• Need experience delivering large scale professional development in a virtual environment.
• Coordinate professional development and technical services both in person and virtually
• Create and maintain a detailed project schedule in collaboration with the Renaissance Project Management team
• Work closely with key Renaissance leaders to resolve customer issues in a timely and professional manner
• Establish and maintain clear lines of communication with schools, district, and state leaders, and Renaissance®
• Hold weekly status meetings with key leaders in conjunction with the Renaissance Project Management team
• Build awareness for the implementation
• Work with stakeholders remotely and onsite (when applicable) to monitor the implementation and form recommendations for next steps
• Identify and act on opportunities that improve or expand the state’s implementation

State Consultant – Part-Time

Customer Support

• Manage customer support interactions across multiple channels (phone, chat, email) with professionalism, empathy, and active listening to fully understand issues before proposing solutions
• Troubleshoot common technical issues including login problems, browser compatibility, and basic connectivity within established SLA timelines
• Resolve routine inquiries, conduct product walk-throughs, and provide accurate information through comprehensive research and knowledge base utilization
• Develop and maintain working knowledge of supported products, their core features, and system interconnections
• Troubleshoot customer issues across supported operating systems and browsers following established procedures
• Navigate support tools and customer accounts to verify configurations and identify root causes
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Adhere to case management guidelines and workflows to ensure proper ticket handling and routing
• Escalate complex technical problems to senior support staff with clear, comprehensive documentation
• Meet or exceed established metric goals including response time, resolution time, customer satisfaction, and quality assurance standards
• Analyze customer needs and route requests to appropriate departments when specialized assistance is required
• Contribute to department projects and continuous improvement initiatives

Support Agent I

• Evaluate digital assets, including websites, applications, and documents, for compliance with accessibility standards such as WCAG.
• Conduct accessibility audits, usability testing, and assistive technology evaluations.
• Review design files (e.g., Figma, Adobe XD, Sketch) and images to identify accessibility issues before development.
• Work closely with Product Managers and Product Owners to shape accessibility requirements early in the development process.
• Provide recommendations and work with developers, designers, and content creators to improve accessibility.
• Stay up to date with evolving accessibility guidelines, legislation, and industry trends.
• Train and educate teams on accessibility best practices and compliance requirements.
• Document findings and create reports to track progress and compliance.

Accessibility Analyst

Customer Success Manager

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
• Ensure that customers are continuously delighted throughout their journey with Renaissance
• Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
• Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
• Facilitate or manage support/ product/ experience related customer challenges
• Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
• Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
• Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
• Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
• Monitor new customers through the onboarding process, ensuring a smooth transition
• Deploy many communication strategies to engage customers and engage
• Lead customer strategies for personalized engagement operating with greater independence
• Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

Customer Success Manager II

• Manage customer support interactions with professionalism, empathy and care.
• Respond to basic customer queries (both internal and external) within timelines through various modes (e.g. calls, chat, email); escalate as appropriate to ensure timely resolution.
• Resolve routine issues, assist in product walk-throughs, and provide solutions or customer information as requested.
• Conduct comprehensive research to address customer inquiries.
• Develop a thorough understanding of the systems, products and how they interconnect.
• Troubleshoot customer issues on supported operating systems and browsers.
• Assist with department projects; Adhere to case management guidelines.
• Exhibit excellent listening skills, fully understanding customer issues before proposing solutions.
• Maintain expected levels of metric goals and quality assurance standards.
• Analyze customer needs and refer to relevant departments as needed.