Customer Success Manager II

The Renaissance Network, Inc.

Customer Success Manager ensuring clients experience the most value from K12 education technology solutions. Managing accounts and driving successful implementations at scale while achieving business outcomes.

Posted 4/23/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $56,100 - $77,200 per yearWebsite

About the role

Key responsibilities & impact

Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
Ensure that customers are continuously delighted throughout their journey with Renaissance
Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
Facilitate or manage support/ product/ experience related customer challenges
Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
Monitor new customers through the onboarding process, ensuring a smooth transition
Deploy many communication strategies to engage customers and engage
Lead customer strategies for personalized engagement operating with greater independence
Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

Requirements

What you’ll need

2-3 years experience in Customer Success required
Strong understanding of the K12 education competitive landscape
Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment
Excellent CS strategy acumen with good business development and negotiating skills
Strong interpersonal, written, presentation and oral communication skills
Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers.
Experience within a SaaS education company (Bonus Points)

Benefits

Comp & perks

World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successrisk assessmentdata analysisproduct adoption strategiesretention strategiesonboarding processSOPscustomer feedback analysismentorship in CSM best practicesnegotiating skills

Soft Skills

organizational skillsanalytical thinkingdetail-oriented thinkinggoal-orientedinterpersonal skillswritten communicationpresentation skillsoral communicationstrategic thinkingcustomer advocacy