The Renaissance Network, Inc.

Recruitment

• Lead full-cycle recruiting activities for assigned requisitions, including sourcing, screening, interview coordination, candidate communications, offer negotiation, and offer support.
• Partner with hiring managers and business leaders to understand hiring needs, develop recruiting strategies, and maintain alignment throughout the hiring process.
• Serve as a trusted talent advisor by providing market insights, hiring recommendations, and recruiting expertise.
• Conduct structured interviews to evaluate candidate qualifications, competencies, experience, and overall alignment with role requirements.
• Proactively source and engage high-quality candidates through job boards, networking, referrals, LinkedIn, talent communities, CRM tools, and other sourcing channels.
• Build and maintain candidate pipelines for current and future hiring needs.
• Utilize ATS, CRM platforms, AI-enabled recruiting technologies, and sourcing tools to drive recruiting effectiveness, efficiency, and candidate engagement, while ensuring accurate data, and supporting recruiting analytics.
• Maintain accurate candidate records, interview feedback, compliance documentation, and recruiting activity within recruiting systems.
• Coordinate interviews with multiple stakeholders while ensuring an exceptional candidate and hiring manager experience.
• Collaborate with Talent Acquisition team members to execute recruiting strategies, talent acquisition initiatives, and process improvements.
• Provide regular updates to hiring managers and Talent Acquisition leadership regarding recruiting activity, pipeline health, and hiring progress.
• Ensure recruiting processes are compliant, consistent, and aligned with company policies, employment laws, and recruiting best practices.
• Promote Renaissance's employer brand across multiple talent channels and serve as an ambassador for the organization, highlighting our culture, values, and career opportunities.
• Champion diversity, equity, inclusion, and belonging throughout the recruiting and hiring process.
• Identify opportunities to improve recruiting processes, increase operational efficiency, and enhance the hiring manager and candidate experience.
• Effectively manage multiple open requisitions and competing priorities while meeting deadlines and delivering results.

Senior Recruiter

Customer Success Manager

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
• Ensure that customers are continuously delighted throughout their journey with Renaissance
• Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
• Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
• Facilitate or manage support/ product/ experience related customer challenges
• Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
• Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
• Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
• Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
• Monitor new customers through the onboarding process, ensuring a smooth transition
• Deploy many communication strategies to engage customers and engage
• Lead customer strategies for personalized engagement operating with greater independence
• Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

Customer Success Manager – III

Data Analyst

• Manage and troubleshoot data integration: Resolve SIS-to-product integration issues, write and update extract scripts, and configure import processes to ensure seamless data flow.
• Perform database operations: Execute updates, merges, deletions, and imports within established parameters while maintaining data integrity.
• Ensure data quality: Conduct thorough quality control checks, investigate discrepancies, and resolve data errors resulting from integration failures.
• Support customers: Respond to escalated data support cases, provide guidance on ETL processes and data specifications, and delivery clear status updates on issue resolution.
• Collaborate effectively: Partner with product, engineering, and cross-functional teams to address complex data integration challenges and business rule requirements.

Data Analyst I

Product Manager

• Design and execute a platform roadmap for insight capabilities that address real customer needs, leveraging data from Renaissance's educational assets (assessments, skill practice, reading activities, and instruction)
• Lead the software development lifecycle from discovery to launch, translating high-level launch goals and initiatives into tactical integration plans to reach those goals.
• Collaborate and influence stakeholders across the organization on data-driven initiatives that support broader company strategy
• Work closely with 1-2 engineering teams to execute roadmap deliverables
• Apply generative AI tools and stay current with industry trends to solve user challenges and maintain competitive advantage
• Use strong analytical skills to interpret data, inform priorities, and drive enhancements that deliver measurable business and user value
• Champion data governance best practices and ensure ethical AI principles guide product development
• Collaborate closely with engineering leadership to define product requirements and release criteria
• Partner with marketing and solution teams to develop product positioning and communicate key benefits

Senior Product Manager – Platform Integrations

• Extract data from SQL and NoSQL systems (Snowflake, MongoDB, and other databases) to support psychometric analyses and operational reporting.
• Ensure data integrity through rigorous validation, transformation, and documentation practices.
• Analyze data related to item and test content, quality, and performance using statistical and psychometric methods.
• Support psychometricians with advanced analyses, including IRT modeling, reliability studies, norming, and other specialized methodologies.
• Validate assessment logic to confirm that scoring rules, branching, and performance assumptions operate as intended.
• Define, calculate, and track assessment quality and performance metrics to ensure consistency and accuracy across programs.
• Design and implement research studies, simulations, and data mining projects to investigate assessment behavior and support continuous improvement.
• Communicate analytical findings through clear written reports, data visualizations, dashboards, and presentations tailored to both technical and non‑technical audiences.
• Maintain up‑to‑date knowledge of statistical analysis techniques, psychometric best practices, and modern data engineering workflows.

Psychometric Data Analyst II

Account Manager

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner

Account Manager II

Growth Marketing

• Complete various projects and assignments related to field marketing, national campaigns, digital operations, and analytics.
• Examples of projects include proofreading emails, helping create marketing collateral, web projects and assisting in sales event planning/management.

Growth Marketing Intern

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

School Account Manager

Events

• Pull, manage, and maintain event data within Salesforce, ensuring accuracy, segmentation, and reporting readiness
• Partner with marketing and sales teams to align data flows, lead capture, and attribution
• Build and manage event registration sites, forms, and communications within Cvent
• Support planning and execution of large-scale national events, conferences, and experiences
• Manage timelines, workflows, and cross-functional coordination using monday.com
• Ensure all operational details (registration, communications, reporting, logistics) are executed with precision
• Analyze event performance metrics including registration trends, attendance, engagement, and pipeline impact
• Build dashboards and post-event reports that translate data into actionable insights
• Continuously identify opportunities to optimize event performance and attendee experience
• Own event operations timelines, ensuring key milestones and deliverables are met
• Collaborate cross-functionally with sales, marketing, product, and external partners
• Proactively identify risks and implement solutions to keep projects on track

Events Operations Specialist

DevOps Engineer

• Contribute to infrastructure-as-code initiatives using CloudFormation and Terraform
• Develop and maintain data pipelines
• Design, build, and maintain containerized applications
• Build and improve developer tooling to enhance team productivity
• Work with event-driven systems like Kafka or Kinesis
• Explore and integrate AI tooling into platform workflows
• Collaborate with cross-functional teams to resolve infrastructure and platform needs
• Participate in the on-call rotation to ensure prompt resolution of any customer-facing incidents
• Support CI/CD pipelines which ensure the prompt release of high quality software

DevOps Engineer II

Payroll

• Coordinate payroll processing and compile confidential payroll data such as hours worked, commissions, taxes, insurance, garnishments and other deductions to be withheld
• Compute wages and deductions and post to payroll records
• Address and resolve employee’s payroll inquiries
• Promote employee awareness of company benefits and policies
• Produce ad hoc, and monthly report requests
• Journal Entry preparation
• Tax filing/maintenance – including registering for new jurisdictions
• Update UKG Pro (payroll provider) with Tax Jurisdiction changes

Payroll Specialist II

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner

Account Manager II – Strategic

Revenue Operations

• Provide essential support to the Revenue Enablement team in developing and implementing comprehensive product enablement for sellers and customer success managers
• Focus on demo site and sandbox creation for products, supporting content development, maintaining learning resources, and assisting with program evaluation
• Help ensure customer-facing teams continuously develop product knowledge and skills to drive revenue growth and deliver exceptional value to clients