The Renaissance Network, Inc.

Product Manager

• Design and execute a platform roadmap for insight capabilities that address real customer needs, leveraging data from Renaissance's educational assets (assessments, skill practice, reading activities, and instruction)
• Lead the software development lifecycle from discovery to launch, translating high-level launch goals and initiatives into tactical integration plans to reach those goals.
• Collaborate and influence stakeholders across the organization on data-driven initiatives that support broader company strategy
• Work closely with 1-2 engineering teams to execute roadmap deliverables
• Apply generative AI tools and stay current with industry trends to solve user challenges and maintain competitive advantage
• Use strong analytical skills to interpret data, inform priorities, and drive enhancements that deliver measurable business and user value
• Champion data governance best practices and ensure ethical AI principles guide product development
• Collaborate closely with engineering leadership to define product requirements and release criteria
• Partner with marketing and solution teams to develop product positioning and communicate key benefits

Senior Product Manager – Platform Integrations

Data Analyst

• Extract data from SQL and NoSQL systems (Snowflake, MongoDB, and other databases) to support psychometric analyses and operational reporting.
• Ensure data integrity through rigorous validation, transformation, and documentation practices.
• Analyze data related to item and test content, quality, and performance using statistical and psychometric methods.
• Support psychometricians with advanced analyses, including IRT modeling, reliability studies, norming, and other specialized methodologies.
• Validate assessment logic to confirm that scoring rules, branching, and performance assumptions operate as intended.
• Define, calculate, and track assessment quality and performance metrics to ensure consistency and accuracy across programs.
• Design and implement research studies, simulations, and data mining projects to investigate assessment behavior and support continuous improvement.
• Communicate analytical findings through clear written reports, data visualizations, dashboards, and presentations tailored to both technical and non‑technical audiences.
• Maintain up‑to‑date knowledge of statistical analysis techniques, psychometric best practices, and modern data engineering workflows.

Psychometric Data Analyst II

Account Manager

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner

Account Manager II

Growth Marketing

• Complete various projects and assignments related to field marketing, national campaigns, digital operations, and analytics.
• Examples of projects include proofreading emails, helping create marketing collateral, web projects and assisting in sales event planning/management.

Growth Marketing Intern

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

School Account Manager

Events

• Pull, manage, and maintain event data within Salesforce, ensuring accuracy, segmentation, and reporting readiness
• Partner with marketing and sales teams to align data flows, lead capture, and attribution
• Build and manage event registration sites, forms, and communications within Cvent
• Support planning and execution of large-scale national events, conferences, and experiences
• Manage timelines, workflows, and cross-functional coordination using monday.com
• Ensure all operational details (registration, communications, reporting, logistics) are executed with precision
• Analyze event performance metrics including registration trends, attendance, engagement, and pipeline impact
• Build dashboards and post-event reports that translate data into actionable insights
• Continuously identify opportunities to optimize event performance and attendee experience
• Own event operations timelines, ensuring key milestones and deliverables are met
• Collaborate cross-functionally with sales, marketing, product, and external partners
• Proactively identify risks and implement solutions to keep projects on track

Events Operations Specialist

DevOps Engineer

• Contribute to infrastructure-as-code initiatives using CloudFormation and Terraform
• Develop and maintain data pipelines
• Design, build, and maintain containerized applications
• Build and improve developer tooling to enhance team productivity
• Work with event-driven systems like Kafka or Kinesis
• Explore and integrate AI tooling into platform workflows
• Collaborate with cross-functional teams to resolve infrastructure and platform needs
• Participate in the on-call rotation to ensure prompt resolution of any customer-facing incidents
• Support CI/CD pipelines which ensure the prompt release of high quality software

DevOps Engineer II

Payroll

• Coordinate payroll processing and compile confidential payroll data such as hours worked, commissions, taxes, insurance, garnishments and other deductions to be withheld
• Compute wages and deductions and post to payroll records
• Address and resolve employee’s payroll inquiries
• Promote employee awareness of company benefits and policies
• Produce ad hoc, and monthly report requests
• Journal Entry preparation
• Tax filing/maintenance – including registering for new jurisdictions
• Update UKG Pro (payroll provider) with Tax Jurisdiction changes

Payroll Specialist II

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals.
• Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance.
• K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes.
• Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace.
• Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner

Account Manager II – Strategic

Revenue Operations

• Provide essential support to the Revenue Enablement team in developing and implementing comprehensive product enablement for sellers and customer success managers
• Focus on demo site and sandbox creation for products, supporting content development, maintaining learning resources, and assisting with program evaluation
• Help ensure customer-facing teams continuously develop product knowledge and skills to drive revenue growth and deliver exceptional value to clients

Revenue Enablement, Continued Education Associate

Business Intelligence Developer

• Support analytics requests across multiple business areas (e.g., Product, Sales, Customer Success)
• Exploring datasets to identify trends, anomalies, and opportunities - not just fulfill defined reporting requests
• Contributing to and learning from the Business Intelligence team’s analytics development ecosystem
• Building and maintaining data models and dashboards to support business decision-making

Business Intelligence Analyst

Director

• Design and lead leadership development frameworks tailored for revenue leaders across our Sales and Customer Success verticals
• Coach managers to foster scalable team development, accountability, and performance culture.
• Partner with Sales and Customer Success Area Vice Presidents to build role-specific leadership competencies, growth tracks, and succession planning for revenue leadership.
• Design and evolve the enablement architecture that supports consistent sales execution across the go to market organization.
• Align learning initiatives with the company’s evolving go to market strategy
• Establish clear development pathways for revenue roles
• Ensure enablement programs support both immediate readiness and long-term capability building
• Create scalable systems that support continued growth of the revenue organization
• Identify friction points in current workflows and drive change management for cross-functional efficiency gains.
• Partner with Revenue Operations to ensure process alignment across GTM teams.
• Own and evolve a leadership enablement calendar that includes peer-to-peer forums
• Spearhead coaching cadences for revenue leadership.
• Benchmark best-in-class operational practices within Ed-Tech and beyond; lead pilot programs for continuous innovation in partnership with the Vice President of Revenue Enablement and Vice President of Revenue Operations.
• Serve as a key advisor to the VP of Revenue Enablement on org-wide performance strategy and transformation initiatives.

Director, Go to Market Leadership Enablement

Customer Success Manager

• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
• Ensure that customers are continuously delighted throughout their journey with Renaissance
• Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight
• Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories
• Facilitate or manage support/ product/ experience related customer challenges
• Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
• Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges
• Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements
• Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn
• Monitor new customers through the onboarding process, ensuring a smooth transition
• Deploy many communication strategies to engage customers and engage
• Lead customer strategies for personalized engagement operating with greater independence
• Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

• Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation
• Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions
• Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk
• Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes
• Partner closely with Sales to identify and support expansion opportunities across accounts
• Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale
• Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience

Customer Success Manager – Scaled

Account Executive

• Prospect: Build and drive plans to identify and qualify net growth opportunities through prospecting (in-person and virtual meetings, emails, phone calls, etc.) and campaigns.
• Manage Opportunities: Manage opportunity pipeline, engage multiple decision makers to ensure communication and consensus through the life of the opportunity and uses networking for openings to increase opportunity value.
• Consultative Solution Sell: Research and sell solutions aligned to customers’ unique problems and strategic objectives. Lead across the account team and cross functional internal and external partners to develop winning solutions.
• Close Business: Consistently close business that has progressed past needs development and independently develop persuasive presentations to overcome late-stage deal obstacles to win customer confidence and support.
• K-12 Education Competence: Possess a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing habits, policies, practices, trends, and school board oversight.