Member Experience Manager
Industrious
Senior Office Manager
The Premier League
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Deliver and implement day-one operational plans for the new Premier League Studios site
- Roll out guest and visitor management procedures, including reception and access control
- Set up office supplies, equipment, and consumables across all areas
- Hire, onboard, and train Reception, Security, and Office Services staff
- Create team rotas, shift patterns, and service workflows
- Coordinate signage, wayfinding, and workspace allocations
- Support final setup of tech systems like access control and room booking
- Conduct readiness checks and resolve any operational gaps
- Plan and deliver orientation for incoming teams
- Act as the main contact for internal teams and suppliers during mobilisation
- Lead the day-to-day operations of the Olympia London facility, ensuring efficiency, safety, and high presentation standards
- Manage all Office Services team members with a focus on collaboration, service excellence, and team development
- Oversee reception, visitor management, mail handling, office logistics, health & safety compliance, and contractor coordination
- Maintain oversight of building security, liaising with suppliers and internal teams to uphold security protocols and access controls
- Monitor service performance, gather feedback, and implement continuous improvements
Requirements
- Proven experience in office or facilities management, ideally in media, creative, or corporate settings
- Hands-on delivery of relocation, fit-out, or workplace mobilisation projects
- Confident team leader with experience managing front-of-house and support teams
- Strong organiser with excellent attention to detail and follow-through
- Clear communicator who works well with all levels of staff and suppliers
- Comfortable using workplace tech (e.g. access control, room booking, visitor systems)
- Solution-focused, calm under pressure, and proactive in solving day-to-day issues
- Committed to creating a safe, efficient, and welcoming workplace
- Awareness of safeguarding and safer recruitment procedures
