Operations

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally
• Ensure the day-to-day follow up and monitoring of our operations
• Flag risks and opportunities
• Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
• Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
• Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
• Implement continuous improvements to our processes (e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools)

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