Job Level
JuniorMid-Level
About the role
- Oversee day-to-day hotel operations focusing on guest satisfaction, staff performance, and operational efficiency
- Supervise front office, concierge, reservations, and bell services; handle guest feedback and complaints
- Oversee housekeeping and maintenance operations; coordinate with maintenance/engineering teams and preventive maintenance programs
- Lead, mentor, and develop department heads and line staff; conduct performance reviews and implement training programs
- Assist in preparation and management of departmental budgets, forecasts, and cost control; ensure compliance with procurement and inventory control procedures
- Implement and monitor SOPs; ensure compliance with health, safety, and security regulations; conduct inspections and audits
- Liaise between departments and collaborate with Sales, Marketing, and Finance teams; report to Head of Operations
Requirements
- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations
- Flexibility to work on shifts, weekends, and public holidays
- Excellent leadership and team management skills with the ability to motivate and develop staff
- Good command of spoken and written English
- Problem-solving skills
- Friendly, honest, and detail-oriented