Cove

Customer Success Manager

• Own clients post-implementation: A mixture of clients based on size and ARR.
• Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove.
• Engage with key client stakeholders to ensure they are seeing the value of cove.
• Utilize key client metrics to measure client success and proactively address areas to make the client more successful.
• Ensure all stakeholders are satisfied with cove’s offerings.
• Build relationships with the client to ensure a successful long-term relationship with cove.
• Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

Technical Project Manager

• Lead the discovery, configuration, and documentation of third-party integrations (access control, accounting, wellness, productivity, and more).
• Serve as the technical point of contact during client-facing integration.
• Build repeatable processes, documentation, and technical checklists for internal and client use.
• Stay current on Cove’s product updates and partner system changes to anticipate integration challenges.
• Collaborate with Product Managers and Engineers to ensure smooth handoffs and technical alignment.
• Reduce dependency on Product Managers for implementation-related technical support.
• Contribute to the overall implementation strategy and help scale Cove’s integration capabilities.

Technical Implementation Manager

Product Manager

• Be central to product ideas end-to-end from discovery through delivery.
• Spend regular time with customers: join discovery calls, shadow property teams in the field, and synthesize feedback into clear problem statements.
• Drive sprint ceremonies and agile rituals with enough experience to adapt the process to what the team actually needs.
• Prototype rapidly using AI tools and low-code/no-code environments to test ideas before committing engineering resources.
• Collaborate with go-to-market teams to support launches, sales enablement, and customer education.

• Lead product areas end-to-end: setting strategy, driving discovery, and owning outcomes from launch through iteration.
• Develop deep fluency with Cove's customer segments and become a trusted voice on their workflows, pain points, and priorities.
• Drive sprint ceremonies and agile rituals with enough experience to adapt the process to what the team actually needs.
• Rapidly prototype concepts using AI tools to validate bets before committing engineering resources.
• Partner with sales, marketing, and customer success to shape positioning and close feedback loops.
• Raise the bar on discovery rigor, documentation quality, and cross-functional collaboration.

Customer Success Manager

Technical Implementation Manager

Product Manager

Senior Product Manager