Customer Success Manager

Cove

Customer Success Manager managing post-implementation for B2B enterprise clients at cove, a SaaS provider specializing in commercial real estate solutions.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own clients post-implementation: A mixture of clients based on size and ARR.
Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove.
Engage with key client stakeholders to ensure they are seeing the value of cove.
Utilize key client metrics to measure client success and proactively address areas to make the client more successful.
Ensure all stakeholders are satisfied with cove’s offerings.
Build relationships with the client to ensure a successful long-term relationship with cove.
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals.

Requirements

What you’ll need

4+ years of experience in SaaS customer success.
Experience with complex SaaS products used by multiple personas.
Project management skills and past experience managing complex projects.
Experience building and maintaining relationships with client stakeholders.
Experience training stakeholders on a SaaS product.
Able to thrive in a collaborative, fast-paced environment.
Solution orientation and problems solving skills.
Strong verbal and business writing skills.
Experience using Excel/Google Sheets, Canva, Google Slides/PPT.
Advanced skills in Google Sheets or Excel preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cove Website LinkedIn All Job Openings 11 - 50 employees Founded 2013 🏠 Real Estate ☁️ SaaS 🤝 B2B 💰 Private Equity Round - Cove on 2025-06 Real Estate
SaaS
B2B Cove is a company building software and in-person experiences that transform how people engage with physical real estate. Partnering with property owners and operators, Cove combines technology, design, and operations to create a platform that connects the digital and physical worlds, turning real estate into consumer-driven experiences and improving property management and tenant engagement. Founded in 2013, Cove offers tools and services aimed at enhancing space experiences and operational efficiency. Customer Success Manager 🔥 51 minutes ago 🇺🇸 United States – Remote 💵 $90k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own clients post-implementation: A mixture of clients based on size and ARR.
Execute on the project plan(s) defined during Implementation and make sure the client is properly supported during their continued use of cove.
Engage with key client stakeholders to ensure they are seeing the value of cove.
Utilize key client metrics to measure client success and proactively address areas to make the client more successful.
Ensure all stakeholders are satisfied with cove’s offerings.
Build relationships with the client to ensure a successful long-term relationship with cove.
Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals. 🎯 Requirements
4+ years of experience in SaaS customer success.
Experience with complex SaaS products used by multiple personas.
Project management skills and past experience managing complex projects.
Experience building and maintaining relationships with client stakeholders.
Experience training stakeholders on a SaaS product.
Able to thrive in a collaborative, fast-paced environment.
Solution orientation and problems solving skills.
Strong verbal and business writing skills.
Experience using Excel/Google Sheets, Canva, Google Slides/PPT.
Advanced skills in Google Sheets or Excel preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Partner – Customer Success, Healthcare Provider 🔥 5 hours ago Innovaccer 1001 - 5000 ⚕️ Healthcare Insurance 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Associate Partner in Customer Success managing enterprise healthcare customer relationships and driving renewals and expansion. Executive role focusing on trust, value realization, and measurable business outcomes. 🇺🇸 United States – Remote 💰 $150M Series E on 2021-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Associate 🔥 6 hours ago Sleeper 11 - 50 🎮 Gaming ⚽ Sports Website LinkedIn All Job Openings Customer Success Associate handling customer inquiries for a sports-focused games platform. Provide exceptional service across email, chat, and social media. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Customer Success Manager – GRC, Governance, Risk & Compliance 🔥 7 hours ago Workiva 1001 - 5000 ☁️ SaaS 💸 Finance 📋 Compliance Website LinkedIn All Job Openings Customer Success Manager focusing on customer adoption and ROI on Workiva platform. Collaborating with internal teams to ensure customer satisfaction and continuous improvement in usage and benefits. 🇺🇸 United States – Remote 💵 $57k - $91k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager, Payer & Employer 🔥 7 hours ago Verily 1001 - 5000 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager for key accounts within payer & employer sector at Verily Health. Building relationships and driving product adoption for healthcare technology solutions. 🇺🇸 United States – Remote 💵 $113k - $170k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 8 hours ago Grace Hill 51 - 200 🏠 Real Estate 📚 Education 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager for HelloData product driving customer adoption and satisfaction. Focus on account ownership, relationship management, and data-driven guidance in fast-paced SaaS environment. 🇺🇸 United States – Remote 💵 $80k - $90k / year 💰 Private Equity Round on 2014-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SaaS customer successproject managementrelationship managementstakeholder trainingproblem solvingdata analysis

Soft Skills

collaborationsolution orientationverbal communicationbusiness writing