Software Support Specialist
Elorus
Spanish Customer Support Representative
apply2day
full-time
Posted on:
Location: 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Part of a fast-paced team with flexible working hours and growth opportunities
- Manage incoming chat, mail or phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Requirements
- Fluency in Spanish (C1 - C2)
- Very good command of English (B2 – C2)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively.
