The Premier League

Salesforce Administrator

• Lead the strategic development, administration and optimisation of the Premier League Foundation’s Salesforce ecosystem, ensuring systems are aligned with organisational strategy and operational needs.
• Oversee the design, delivery and continuous improvement of CRM, grant management and monitoring systems, ensuring they are intuitive, reliable and deliver high‑quality data for decision making.
• Manage and support the internal Salesforce team, including the Salesforce Manager and Salesforce Support and Engagement Executive, providing coaching, development opportunities and fostering a culture of shared learning.
• Manage the relationship with the Foundation’s Salesforce Partner, overseeing roadmaps, development pipelines, contract management and quality assurance.
• Work with collaboratively to translate business requirements into effective technical solutions, partnering with teams across the Foundation to streamline workflows and enhance user experience.
• Champion data quality, governance and compliance, ensuring systems and processes meet regulatory requirements including data protection legislation.
• Oversee system testing, documentation and release management processes, ensuring changes are deployed safely and effectively.
• Ensure dashboards, automated reports and data visualisations are developed and maintained to support performance management and impact reporting.
• Work closely with the Impact and Insights Team and Programmes Team to ensure Salesforce data supports consistent, high‑quality reporting across the football club charity network.
• Champion innovation and best practice in CRM and data management, identifying and evaluating opportunities to adopt new techniques and tools, including AI‑enabled solutions.
• Ensure colleagues across the Foundation and network are supported to adopt and optimise use of Salesforce through provision of training, guidance and responsive technical support.
• Regularly report on system usage, performance and adoption metrics, working with Premier League colleagues where required to benchmark performance and identify areas for improvement.
• Commission external system partners and developers, where appropriate, ensuring due diligence is completed and work aligns to organisational standards.
• Stay up to date with developments in Salesforce, CRM best practice, and relevant regulations, proactively adapting systems and processes based on organisational needs.
• Represent the Foundation professionally when working with internal and external stakeholders, always reflecting the organisation’s values.
• Undertake any other duties commensurate with the role in furtherance of the Foundation’s objectives.

Senior Salesforce Manager

Operations

• Lead the coordination and standardisation of coaching workforce data across the Professional Game.
• Accountable for delivering against agreed KPIs and timelines that enables Game Partners, clubs and coaches to reliably identify, verify and track coaching information and career journeys across the Professional Game.
• Analyse current Game Partner data system dependencies, data flows, business processes and operational constraints.
• Produce as-is and to-be process and data models for workforce data systems across Game Partners.
• Identify, and work with organisation business owners to ensure alignment with organisational roadmaps.
• Define business requirements for aligned data definitions, metrics, terminology and collection processes.
• Identify, assess and document options, impacts and requirements for future data integration (including cost, benefits and risk).
• Lead delivery of the Workforce Data and Insights Project through requirement elicitation and stakeholder management.
• Ensure business needs are clearly linked to agreed milestones and timelines, highlighting impacts of scope, dependency or requirement changes.
• Coordinate inputs across multiple Game Partners and stakeholders to validate requirements and outcomes.
• Identify, analyse and manage dependencies, risks, and issues, providing evidence-based recommendations to support decision making.
• Act as the main point of contact for Game Partners and Clubs in relation to the collection and administration of workforce data.
• Facilitate workshops and working groups to understand, challenge and prioritise business needs and requirements.
• Support clear communication on expectations, timelines, and requirements, translating complex data and technical concepts to different audiences.
• Work through existing governance and operational structures to gain agreement on requirements and sign-off on proposed approaches.
• Define, document and support compliance with agreed data standards and processes.
• Investigate data quality issues and root causes, working with Clubs and Game Partners to identify practical improvement actions.
• Monitor data quality metrics, providing recommendations to inform continuous improvement in relation to data completeness, consistency, and reliability.
• Support the design of sustainable operating models and define roles and responsibilities for ongoing data ownership and stewardship.

Workforce Data Systems and Operations Manager

People Operations

• Manage the People inbox and take a proactive approach in providing support and advice on People policies and procedures. Sign-posting to the relevant people team member where necessary.
• Pre-onboarding of new starters, including drafting offer paperwork, employer references, right to work checks and, where necessary, criminal record checks.
• Onboarding new starters with People induction, issuing necessary policies and forms, and ensuring mandatory training has been completed.
• Administration of People Services processes such as coordinating occupational health assessments, family leave, staff mobility and leavers.
• Drafting and issuing employee-related paperwork, including employment contracts, contract change letters, family leave confirmation letters, references and end of probation letters.
• Maintenance of employee records and auditing in HRIS (SAP), SharePoint folders and Excel spreadsheets, ensuring all staff changes have been reflected.
• Provide People data reports on regular and had hoc basis.
• Maintaining staff handbooks, policies, procedures and templates, updating with amendments as and when required.
• Managing People Services information documentation, creating templates, guides, toolkits, checklists and keeping the People Services intranet up to date.
• Contribute to the continuous review of People Services operational delivery to ensure high-quality employee experience.
• Support People Services Manager with projects to streamline People Services processes
• Supporting People Business Partners with employee relations including drafting invitations and letters, minute taking and updating employee records.
• Support across Payroll and Benefits as and when required.

People Services Executive

• Provide first-line advice and guidance to managers on people policies, processes, and best practice.
• Support the management of employee relations cases, including absence, performance, conduct, and grievance matters, escalating complex issues as appropriate.
• Ensure people matters are handled fairly, consistently, and in line with policy and employment legislation.
• Support managers to build confidence and capability in people management through guidance, tools, and coaching conversations.
• Encourage early intervention and effective handling of people matters.
• Promote consistent people management practices across departments.
• Use people data and insight (e.g. engagement, absence, turnover, performance trends) to identify themes and inform people actions across departments.
• Support the development of people plans by providing analysis and insight to Head of People Partnering and Director of People.
• Produce clear, practical insight to support decision-making and continuous improvement.
• Support people activity during periods of organisational change, including restructures, role changes, and team transitions.
• Assist with workforce planning, organisation design activity, and change communications.
• Provide practical support to ensure effective implementation of people initiatives.
• Support any cultural change initiatives and help drive and embed new behaviours and processes.
• Work closely with Centres of Expertise to support the delivery of initiatives across talent, performance, reward, development, diversity and inclusion, and culture.
• Support the delivery of diversity, equity, and inclusion objectives, helping to embed inclusive practices across departments.
• Contribute to culture and engagement initiatives that strengthen organisational values and ways of working.
• Partner with Talent colleagues to support recruitment activity, including workforce planning, role definition, and hiring processes.

People Partner

Security Engineer

• Oversee projects focused on fan safety and experience
• Coordinate stakeholder events and manage logistics and agendas
• Deliver projects and initiatives to improve match day safety, security and operations
• Lead delivery of external events and conferences
• Manage and analyze safety, security and data records
• Respond quickly to any safety, security and service issues
• Manage reciprocal initiatives/visits and projects with other leagues and competitions
• Work closely with the team’s data analyst in preparation and communication

Senior Salesforce Manager

Workforce Data Systems and Operations Manager

People Services Executive

People Partner

Senior Safety and Security Project Manager