The N2 Company

Customer Success Manager

• Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
• Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
• Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
• Keep CRM and billing information up to date and resolve account or payment questions quickly.
• Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.

Digital Client Success Manager

Sales Development Rep

• Make outbound calls to prospective business clients from both warm and cold lead sources.
• Qualify leads to identify potential sales opportunities.
• Schedule appointments for the Sales team with qualified prospects.
• Meet or exceed daily, weekly, and monthly appointment-setting targets.
• Log and manage your outreach in our CRM (HubSpot).
• Collaborate with the Sales team to refine scripts, talk tracks, and messaging.
• Stay informed about the company's products and services, as well as industry trends to communicate effectively with prospects.

Sales Development Representative

Recruitment

• Proactively connect with prospective candidates through thoughtful, targeted outreach that builds interest and keeps communication timely and engaging.
• Maintain and optimize recruitment pipelines to ensure candidates move smoothly through each stage, with clear follow-ups and an organized, reliable experience.
• Create and refine recruitment messaging across emails, follow-ups, and other touchpoints, delivering clear, on-brand content that resonates with different candidate audiences.
• Review outreach performance and make hands-on improvements to increase response rates and overall engagement.
• Collaborate closely with recruiting and marketing teams to align messaging and ensure a seamless, positive experience from first contact through recruiter follow-up.

Digital Client Success Manager

Sales Development Representative

Franchise Recruitment Growth Specialist