The N2 Company

Administration

• Manage and maintain key, assigned, third-party software, including our ATS system (Greenhouse) and HRIS platforms.
• Provide ongoing support to users with training, configuration changes, and updates as needed, specifically with Greenhouse.
• Maintain data integrity, user access control, and configurations to align with evolving business needs.
• Be the subject-matter expert for each tool, answering questions and solving problems as they arise, specifically with Greenhouse.
• Work across teams to identify needs within each tool, implementing those needs or creating development requirements when integration with our internal applications is needed.
• Stay in the know on updates to our COTS applications and determine if we can leverage any of the new features for a positive business impact.
• Deliver training documentation and change management to support user adoption and system utilization.
• Develop and refine procurement procedures and standards for the organization.
• Manage vendor relationships as the main N2 contact for vendors, as well as manage and track renewal life cycles and interact with internal and external stakeholders on contracts.

Platform Program Administrator

Customer Success Manager

• Build and grow strong client relationships by delivering excellent service and helping clients see the value of partnering across N2’s print and digital platforms.
• Serve as the primary point of contact for clients and Area Directors, ensuring clear communication and a smooth client experience.
• Lead client onboarding by gathering assets and coordinating campaign setup to ensure successful and timely launches.
• Maintain accurate CRM and billing records, updating notes and resolving payment or account issues as needed.
• Drive client retention and growth by renewing partnerships, identifying upsell or cross-sell opportunities, and proactively addressing potential cancellations.

Client Success Manager

Billing Specialist

• Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution.
• Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns.
• Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances.
• Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances.
• Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change.
• Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution.
• Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure.

Billing Administrator

Human Resources

• Assist the HR Manager with compliance across multiple states, supporting required filings, audits, and regulatory processes such as EEO reporting, ACA lookback, paid leave tracking, salary threshold monitoring, and employment posting requirements.
• Own the onboarding experience through pre-boarding logistics (background checks, drug testing, I-9), new-hire communication, state compliance, system setup, and orientation training throughout the first 30–60 days.
• Manage and maintain HR data integrity across systems, including Paylocity and monday.com, ensuring employee records and compliance documentation are accurate and up to date.
• Assist with performance management cycles, including system setup, reporting, and data integrity monitoring to support effective annual and mid-year reviews.
• Assist our HR Manager and Benefits Specialist with prep, planning, and execution of our annual Open Enrollment.

HR Coordinator

Recruitment

• Lead franchise candidate interviews and guide qualified prospects through the development journey using a consultative sales approach.
• Track pipeline performance (interviews, conversions, and pacing) to identify trends and improve results.
• Coach Recruitment Specialists by reviewing interviews, sharing feedback, and strengthening sales and qualification skills.
• Partner with Recruitment, Marketing, and onboarding teams to share candidate insights and continuously improve the recruitment funnel.

Platform Program Administrator

Client Success Manager

Billing Administrator

HR Coordinator

Franchise Recruitment Sales Lead