The N2 Company

Operations

• Execute and oversee the operational delivery of Hyport’s digital products, ensuring efficiency, accuracy, and scalability across production workflows.
• Collaborate with product and production teams to implement processes, templates, and automation that improve speed and consistency.
• Support client onboarding and campaign setup by coordinating launch tasks, configurations, and timelines across digital products.
• Review client content and deliverables to ensure alignment with Hyport’s brand standards, messaging, and quality expectations.
• Provide Tier 2 and Tier 3 support to Area Directors and internal teams for escalated questions or technical concerns.
• Track and report on operational performance, identifying areas where automation or optimization can improve the client and team experience.
• Partner with the Product Managers to ensure product updates, enhancements, and rollouts are operationally sound before launch.
• Participate in cross-functional meetings and special projects that enhance delivery, process efficiency, and product success.

Digital Operations Manager

Customer Success Manager

• Lead and mentor the Client Success team, focused on retention, renewal, and partnership expansion for corporate-managed advertising clients.
• Build and refine SOPs, scripting, and presentation materials that support consistent and professional client communication.
• Partner with Sales, Business Operations, and Product Operations to design scalable systems that strengthen the client experience.
• Guide your team to engage with small business owners in a way that adds value, builds trust, and integrates naturally into their daily lives.
• Collaborate with Sales leadership to identify cross-sell and upsell opportunities across N2’s print and digital products.
• Develop and track success metrics and initiatives that continuously improve the client experience and renewal outcomes.
• Foster a culture of proactive communication that helps clients see N2 as a trusted advisor and true business partner.
• Continuously improve processes, tools, and workflows that enhance client satisfaction and operational efficiency.

Director of Client Success

Producer

• Lead, manage, and hold accountable franchisees (Area Directors).
• Develop and maintain relationships with ADs across the country.
• Engage in activities related to the region’s growth.
• Conduct regular business planning meetings and other efforts to support overall AD health.
• Create and promote a healthy culture and facilitate conflict resolution.
• Manage transfers and support territory growth while minimizing attrition.
• Participate in cross-functional teams to implement projects and advance processes.

Growth Manager

Backend Engineer

• Play a critical role in developing our next-generation platform.
• Write and maintain clean, reliable code that supports efficient software solutions.
• Gain experience with Rails tools such as Hotwire, Stimulus, Turbo, SOLID Cache, SOLID Cable, and SOLID Queue while building production-ready applications.
• Collaborate with teammates to test code, implement user stories, and follow established coding standards.
• Learn N2’s systems while contributing to bug fixes, feature enhancements, and new development.
• Participate in peer code reviews to exchange feedback and strengthen coding skills.
• Communicate with other Engineers to fix defects and implement features that satisfy business requirements as expressed in user stories.

Junior Ruby/Rails Developer

Performance Marketing

• America’s leading publisher of community magazines seeking a Demand Generation Specialist to own lead generation programs.
• Own the strategy and execution of Lead Generation strategies that help Area Directors acquire new clients.
• Identify new opportunities to drive qualified leads through audience targeting, creative testing, campaign structure, and platform optimizations.
• Analyze campaign performance and lead quality, making data-informed decisions to improve cost efficiency, conversion rates, and return on ad spend.
• Work closely with internal stakeholders and tools to ensure leads are properly tracked, routed, and attributed to the correct Area Directors.
• Build scalable, repeatable campaign frameworks that can be deployed across multiple markets and product types, ensuring local relevance while maintaining performance standards.
• Lead Facebook ad strategy and funnel development and conversion optimization.

Demand Generation Specialist

Director

• We’re looking for a dynamic Director of Coaching & Leadership Development to shape the future of our organization. In this high-impact role, you’ll train, inspire, and coach N2’s leadership team, equipping them with the skills and strategies needed to drive Area Director (AD) success across all products. You’ll design and deliver innovative coaching systems, lead one-on-one and group trainings (virtual and in-person), and create programs that foster measurable growth and retention.
• The Role in Action: Collaborate with the Directors of Product Growth to shape and execute a clear coaching and leadership strategy through both group trainings and one-on-one development.
• Elevate coaching competency and strengthen franchise business performance by supporting and developing those engaged in coaching.
• Design and deliver resources (including written guides, recorded content, and structured curriculum) that bring leadership strategies to life.
• Support both new and experienced coaches, including future use in AI-enabled virtual coaching.
• Build and oversee a tiered coach certification program with defined success pathways that raise the standard of coaching quality and provide transparent advancement opportunities.
• Directly coach top-performing Area Directors (ADs) to maximize franchise impact, while also staying hands-on in coaching to remain closely connected to the needs and challenges of the broader coaching team.
• Proven success in coaching through both group training and one-on-one development.
• Strong systems thinker who can build scalable structures for growth.
• Experience running an N2 publication as a franchisee, with a clear understanding of the full AD journey from launch to legacy.
• Metrics-driven and execution-focused, with the ability to translate coaching into measurable results.
• Experience coaching ADs and leading other coaches within N2 or similar environments.
• Thrives in fast-paced, high-accountability environments with a passion for growth.
• Authentic, purpose-driven communicator who inspires action and unlocks potential.

Director of Coaching and Leadership Development

Designer

• Create quality print advertisement designs.
• Meet all set metrics, including meeting the weekly ad goals.
• Provide quality customer service to enhance the Area Director experience.
• Follow N2 Workflow and Standards, including consistent, accurate output.
• Build success through teamwork and performance.