The Lettings Hub

Customer Support

• Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
• Helping tenants to get their dream home through meeting and exceeding targets.
• Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

Customer Support Executive, Part Time

Product Manager

• Own the Development Lifecycle: Play a key role in defining and owning the product feature development from conception to release.
• Ensure a steady flow of well-defined features for our engineering team. You’ll be creating the user stories, from ensuring business Acceptance criteria to Quality Assurance Matrixes are included.
• Define and Prioritise Features: Be responsible for work breakdown and prioritisation, ensuring features are well defined (including user stories, business acceptance criteria, QA matrix, RACI matrix, and release notes) and align with our strategic goals.
• Manage Risks and Solutions: Identify potential risks and contribute to solutions, enhancing the efficiency of our development process.
• Quality Assurance and Documentation: Uphold high-quality standards in product development and maintain comprehensive documentation

Product Owner

Data Analyst

• Design dashboards, analyse and interpret data and help maintain large dataset to support business needs.
• Implement changes and contribute to change management processes.
• Take ownership of analytical challenges, ensuring solutions align with business objectives and deliver value.
• Develop our analytics platform to promote self service within the organisation.
• Engage with various business areas, impacting and collaborating with different teams across the organisation.

Data Analyst – Mid Level

Platform Engineer

• Own and evolve a critical Azure platform, ensuring reliability, scalability, and security in production
• Design and deliver cloud-native solutions including APIs, serverless, and event-driven systems
• Drive infrastructure improvements using Infrastructure-as-Code and support a Kubernetes-first roadmap
• Enhance observability and incident response through better monitoring, alerting, and diagnostics
• Collaborate with engineering teams to improve CI/CD, developer experience, and platform practices

Senior Platform Engineer

Consultant

• Platform training: Proactively lead training sessions on our platform, rent collection and accounts training for new users, ensuring new users fully grasp both the "how" and the "why" behind adopting Goodlord processes.
• Project Management: Track and manage key milestones, escalating where necessary to ensure we don’t just meet customer expectations, but exceed them.
• Consultative Change Management: Use a strategic approach to guide customers through the transition to tech-led processes, making business change feel seamless for first-time adopters.
• Relationship & Health Tracking: Use data and Customer Health Scores to coordinate regular touchpoints, proactively driving overall satisfaction and long-term account health.
• Value Maximisation: Deep-dive into customer success metrics and new feature releases to ensure our agents are constantly getting the most out of Goodlord’s latest innovations.

Customer Support Executive, Part Time

Product Owner

Data Analyst – Mid Level

Senior Platform Engineer

Senior Onboarding Consultant