Service Improvement Executive

The Lettings Hub

Drive service improvement initiatives across support function in a remote customer support role. Implement scalable tech-forward solutions to enhance customer experience at Goodlord.

Posted 7/17/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and process improvement, with a strong focus on implementing AI-driven solutions to enhance customer experience. Possesses excellent communication skills to present data-driven insights effectively to diverse stakeholders.

Highest-signal resume keywords

Data AnalysisProcess ImprovementProject ManagementCustomer Support ExperienceData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess Improvement MethodologiesProject ManagementAI-Driven SolutionsData-Driven Insights

Soft Skills

Problem-SolvingCommunication SkillsTeamworkAdaptabilityCreativity

Industry Keywords

Customer SupportStakeholder EngagementOperational ExcellenceResource Expenditure MappingContinuous Improvement

About the role

Key responsibilities & impact

Drive continuous improvement initiatives across our support function.
Act as a detective and an architect-digging into data to find inefficiencies and design and implement scalable, tech-forward solutions to elevate our customer experience.
Own the end-to-end improvement cycle, utilising a core philosophy of Measure, Identify, Improve, and Automate.
Spot gaps in data to map resource expenditure and implement AI-driven solutions to drive operational excellence.

Requirements

What you’ll need

Experience working with and analysing large volumes of data.
Experience presenting clear, data-driven insights to a range of stakeholders.
A natural drive for problem-solving: You see a problem, you want to fix it using a structured yet creative approach.
An analytical mind: You are able to see patterns in data and use those insights to drive your decisions
A deep sense of ownership: You see things through from start to finish, proactively learning whatever is necessary to get the job done and accomplish your goal
Curiosity & Creativity: You actively want to, and get energised by, learning new things. You love taking a novel approach to resolving problems
Strong communication and interpersonal skills: You are able to communicate complex points across in a way that is easy for anyone to understand
Excellent teamwork abilities: You collaborate effortlessly with others to get things done
Adaptability, resilience and flexibility: You navigate shifting priorities with ease and keep pushing forward when things change.
Previous experience making and acting on data-driven decisions.
Previous experience working in Customer Support / Customer-facing roles. Ideally in managing relationships or phone-based customer service.
Prior hands hands-on experience with project management, process improvement methodologies, work segmentation, or data analysis
A degree (or equivalent) in a STEM based subject

Benefits

Comp & perks

Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics